About The Role

Manage DSP onboarding, qualification review, and operational approval processes
Establish and maintain DSP operational standards, policies, and governance procedures
Monitor and manage DSP KPI performance, including delivery quality, service levels, timeliness, and operational compliance
Develop and enforce DSP penalty and accountability mechanisms
Conduct DSP operational audits and compliance reviews
Lead DSP training programs and operational policy communication
Manage DSP performance evaluations and ranking systems
Implement underperformance management and elimination processes when necessary
Support DSP pricing management, rate evaluation, and operational cost control
Monitor customer service quality and drive continuous improvement initiatives
Collaborate closely with operations, dispatch, safety, and finance teams to optimize DSP management processes
Support peak season DSP capacity planning and operational stability
Bachelor’s degree preferred
5+ years of experience in logistics operations, transportation management, vendor management, or last-mile delivery operations
Strong understanding of DSP operations, carrier management, and logistics service quality control
Experience managing operational KPIs, compliance programs, and vendor performance
Strong analytical, communication, and leadership skills
Ability to manage multiple stakeholders in a fast-paced operational environment
Excellent problem-solving and project management abilities
Bilingual in Mandarin and English
Pay Range: 70k-95k
7 PTO days
5 Paid Sick Leave Days
6 Paid Holidays
401K
Medical insurance, Dental and Vision Insurance, STD/LTD