Customer Relations Officer (Customer Service Centres)

Working Location: Customer Service Centre Employment Duration: 24 months / Permanent Applications are now invited to fill the following vacancy in the Customer Experience Department of our Customer Success & Experience Business Group (CSE) – Customer Service Centres Section. Reporting to the Centre Manager, the candidate is required to carry out major duties as follows: Provide responsive, efficient, caring, and cost-effective customer services in relation to electricity supply applications, enquiries Follow up closely with customers to ensure timely response and delivery of services Proactively provide cross-sells and up-sells digital services / products to customers Deliver electric appliances product advisory services in stores Proactively promote Energy Efficiency & Conservation (EE&C) to customers in Customer Service Centres or designated locations Perform general centre operations, inventory management and other administrative duties whenever required. Requirement: Secondary school graduates with 5 subjects passed in HKCEE/ HKDSE including English (Syllabus B) and Chinese with a minimum 2 years working experience in customer service OR Diploma / High Diploma / Associated degree / Degree holder in business or related discipline(s) Team player and high adaptability to changes Good interpersonal and presentation skills, passionate and able to work independently Proficiency in spoken Cantonese, English, and Putonghua Willing to rotate across different store locations Willing to work under roster