Manager - Digital Technology Solutions

Working Location: Hung Hom, Kowloon City Employment Duration: Permanent / 2-Year Contract Job Duties: Proactively engage stakeholders with an innovative mindset to creatively solve business problems with digital solutions, providing professional advice and determining priorities for projects as required, and challenging the status quo Contribute to the design and implementation of major IT and digital initiatives (e.g. CLP App / web, eCommerce, Gen AI and AI agent solutions) including the development of business case, evaluation, testing, change management and roll out Ensure IT applications are maintained and enhanced in a timely and efficient manner to cater for changes in the business environment and operational needs Support the delivery of Gen AI and AI agent projects by working with business users to identify use cases, define expected outcomes, coordinate solution design and manage adoption in a practical and controlled manner Work with technical teams and delivery partners on low-code and pro-code platforms such as Power Automate, Copilot Studio and Databricks to translate business requirements into scalable AI-enabled solutions Comfortable with managing budgets and familiar with commercial cost accounting for SaaS/PaaS/LaaS solutions Ensure that a proper program of security, backup and disaster recovery is in place and they are aligned with organisation standards Work with internal and external stakeholders to identify improvement opportunities; facilitate the adoptions of digital business solutions to enhance customer experience and operational efficiency Foster productive and supportive relationships and networks within and outside the organization Requirements: University degree or equivalent in information technology, business or related discipline At least 8 years' IT experience of developing and implementing IT or digital transformation projects; previous role as Scrum Master is a definite advantage Ability to lead, propose and support change management projects to meet emerging business challenges Ability to communicate and collaborate with multi-disciplinary teams at all levels Technical and domain knowledge in ERP, digital customer services, e-commerce, mobile payment, mobile apps & web, and emerging AI technologies (such as SAP, Oracle, Adobe Experience Manager, Gen AI, AI agents and LLM-enabled solutions) Basic understanding of large language models, prompt design, AI agent concepts, responsible AI considerations and the practical application of Gen AI in business processes is preferred Experience in managing or supporting AI-enabled digital projects using low-code and pro-code tools, including Power Automate, Copilot Studio, Databricks or similar platforms, would be an advantage Excellent skills in stakeholder engagement, data analytics, innovation and problem solving Experience in Design Thinking is desirable Proficiency in spoken Cantonese, written Chinese and English