Assistant, Administrative

The Opportunity Reporting to the Administration Leader, this admin assistant plays a key role in ensuring the smooth day‑to‑day functioning of branch office operations while providing hands-on IT and technical support. This role blends technical PC support with administrative and facility-related responsibilities and serves as a critical point of contact for employees, vendors, Corporate Services, and IT partners. The ideal candidate is service-oriented, highly organized, comfortable working in a fast-paced office environment, and able to balance hands-on technical work with administrative and operational support. This position is a full-time, in-office role and requires attendance in the office five days per week. What to Expect Manage daily office operations across assigned locations Conduct regular office walk-throughs; escalate issues to building management or facilities Coordinate office maintenance, repairs, and equipment servicing Maintain shared office equipment (printers, photocopiers, AV equipment) Manage access cards, parking, and building access requests Act as the site point person for building maintenance, LERP, and one-off office needs Act as the first point of contact for IT-related inquiries and incidents Troubleshoot and resolve hardware, software, and mobile device issues (desktops, laptops, conference equipment, phones) Liaise with Service Desk and second-tier IT support to resolve complex issues Manage ServiceNow tickets, asset records, and inventory accurately Support onboarding and offboarding processes across departments Issue equipment, record asset details, and arrange system access Send welcome communications and update staff, inventory, and access lists Coordinate lease returns and device refreshes What you Bring College diploma or degree in Business Administration, IT, Facility Management, or a related field Experience with PC support, office administration, or a similar role Strong technical knowledge of Windows OS and Microsoft Office Suite Experience using ticketing systems (e.g., ServiceNow) is an asset Proven ability to manage multiple priorities with attention to detail Strong troubleshooting, problem-solving, and decision-making skills Excellent communication and interpersonal skills Professional, courteous, and discreet when handling confidential information Ability to remain calm, flexible, and service-focused in a busy environment Underwriting or insurance industry experience is an asset (but not required) Salary Range : $45,000-$82,100