About The Role

What’s the Job? The Reservations Agent (Part-Time) is responsible for handling reservation requests, guest enquiries, booking administration, travel agent relationships and group business generation for Holiday Inn Express Singapore Serangoon. Financial Returns • Promote hotel products and services. • Drive room bookings through travel agents, corporate accounts and group segments. • Ensure check on all payable commissions and refunds and that they are processed timely • Ensure all group bookings – rooming list, payment, attrition and acted on timely manner with proper documentation • Build relationships with travel agents, DMCs, schools, sports groups and event organisers. • Manage commissions, refunds and group bookings. Guest Experience • Promote IHG One Rewards & Hotel’s products and services, including loyalty programs • Process reservations, amendments and cancellations. • Respond to guest enquiries and emails within 24 hours. • Ensure all bookings are accurately entered into hotel systems. • Maintain knowledge of special rates/ offers/ promotions. • Handle external and internal guest enquiries efficiently and courteously. • Provide accurate information regarding special rates, hotel facilities, services, room types, promotions, and local attractions. Sales & Business Development • Generate room nights from group segments and meet the budget. • Maintain travel agent database and conduct regular follow-ups. • Support group quotations and conversions. • Work with Sales and Front Office to maximise occupancy. People • Coordinate with Sales, Finance and Front Office teams. • Liaise effectively with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth hotel operations. • Attend meetings and training sessions as required. Responsible Business • Follow OH&S and hotel safety procedures. • Support sustainability and corporate responsibility initiatives. Accountability • Achieving reservation and room revenue targets by converting enquiries into confirmed bookings and maximising occupancy opportunities. • Ensuring all reservations, amendments, cancellations, group bookings, payments, commissions, and refunds are processed accurately and within the required timelines. • Delivering prompt, professional, and courteous service by responding to guest and partner enquiries within established service standards. • Maintaining accurate reservation records and ensuring all booking information is correctly updated in the hotel systems. • Building and maintaining positive relationships with travel agents, corporate clients, destination management companies (DMCs), schools, sports groups, and other business partners to support business growth. • Supporting the successful coordination of group bookings by ensuring rooming lists, payments, billing instructions, and operational requirements are communicated accurately to relevant departments. • Collaborating effectively with Sales, Front Office, Finance, Housekeeping, and other operational teams to ensure a seamless guest experience. • Complying with IHG Brand Standards, hotel policies, financial procedures, and safety requirements while supporting the hotel's sustainability initiatives. • Protecting the confidentiality of guest information and maintaining high standards of data accuracy and integrity.