Talkdesk Technical Lead/SME

Role: Talkdesk Technical Lead / SME Start date: Immediate Location: Anywhere in India (preferably Navi Mumbai / Pune) Responsibilities: • Manage the technical aspects of integrating Talkdesk platform with our enterprise systems. Map the business requirements into contact center architecture, design intelligent call routing, IVR, and omnichannel flows. • Design and build custom integrations using Talkdesk REST APIs, webhooks, and Integration Builders. • Configure and/or optimize intelligent routing, virtual agents, and agent-assistance tools to streamline customer journeys. • Design and/or optimize Talkdesk flows, omnichannel routing, and call-data. • Lead the deployment of advanced AI features of Talkdesk. • Ensure customer data, contact logs, and interaction history are accurately mapped between Talkdesk and our enterprise systems (e