{

{

"@context": "http://schema.org/",

"@type": "JobPosting",

"title": "Customer Support Specialist – SaaS",

"description": "<h2>Customer Support Specialist – SaaS | $500–$750 USD/month | Fully Remote</h2>

<p><strong>Location:</strong> Fully remote — you can be based anywhere in the world<br>

<strong>Hours:</strong> Flexible – some overlap with US EST or UK GMT required<br>

<strong>Salary:</strong> $500–$750 USD/month<br>

<strong>Contract:</strong> Full-time, permanent</p>

<h3>About the company</h3>

<p>Remote World is partnering with a US-based HR and payroll software company to hire for this role. They serve over 10,000 SMEs across the US, and their support team is a key driver of the customer experience — people need their payroll to work, and when something goes wrong, they need help fast.</p>

<h3>The role</h3>

<p>You'll be a first-line support agent handling inbound queries via live chat and email — answering questions about payroll runs, tax filings, employee records, and integrations. You'll troubleshoot issues, guide customers through fixes, and escalate anything that needs a product specialist.</p>

<h3>What you'll do</h3>

<ul>

<li>Handle inbound support queries via live chat and email</li><li>Guide customers through payroll processing, tax settings, and account management</li><li>Troubleshoot integration issues with accounting software and time-tracking tools</li><li>Document recurring issues for the knowledge base and product team</li><li>Escalate unresolved issues with full context and troubleshooting history</li>

</ul>

<h3>What you'll need</h3>

<ul>

<li>Excellent written English — professional and easy to follow</li><li>Patient and methodical — you work through issues step by step</li><li>Reliable — customers depend on you being available and responsive</li><li>Comfortable learning software products and explaining them to non-technical users</li>

</ul>

<h3>Nice to have</h3>

<ul>

<li>Experience in HR, payroll, or accounting software support</li><li>Familiarity with helpdesk tools (Zendesk, Freshdesk, or similar)</li><li>Background in HR administration or payroll processing</li>

</ul>

<h3>What you'll get</h3>

<ul>

<li>$500–$750 USD/month based on experience</li><li>Fully remote with flexible hours</li><li>Stable, mature product with a structured support team</li><li>Paid leave</li><li>Path to Senior Support or Customer Success roles</li>

</ul>

<p>Apply with your CV and a brief note on your experience with any HR, payroll, or finance software.</p>

<p><em>We welcome applications from people of all backgrounds. If you meet most but not all of the requirements, please apply anyway.</em></p>",

"identifier": {

"@type": "PropertyValue",

"name": "Remote World",

"value": "7651978"

},

• "datePosted": "2026-04-28T16:32:10+02:00",
• "employmentType": "FULL_TIME",
• "hiringOrganization": {
• "@type": "Organization",
• "name": "Remote World",
• "logo": "https://images.teamtailor-cdn.com/images/s3/teamtailor-production/logotype-v3/image_uploads/71943ade-6f1e-4fa3-b28c-7f837a63ba65/original.png",
• "sameAs": "https://remoteworld.teamtailor.com"

},

"jobLocationType": "TELECOMMUTE",

"jobLocation": [{"@type":"Place","address":{"streetAddress":null,"addressLocality":"Philippines","postalCode":null,"addressCountry":"PH","addressRegion":null,"@type":"PostalAddress"}}]

}