Manager - Facility

1. Soft Services & Daily Workplace Operations • Lead and manage daily operations of housekeeping, security, mailroom, pantry, and workplace support services to ensure a high-quality office environment. • Implement and improve Standard Operating Procedures (SOPs), checklists, and quality assurance systems for smooth operational delivery. • Ensure adequate manpower deployment, service delivery efficiency, and adherence to SLAs and KPIs by vendor teams. • Maintain close coordination with the builder & facility management team for resolving building-related issues and day-to-day support. • Regularly monitor premises for snags and ensure timely closure through concerned teams and vendors. 2. Vendor Management & Contract Governance • Coordinate with vendor partners to evaluate performance, compliance, manpower adequacy, and adherence to organizational policies. • Conduct statutory compliance audits for all third-party resources and oversee closure of direct and indirect compliance requirements on external compliance tools. • Supporting procurement by leading contract negotiations, renewals, AMC finalizations, procurement of FM-related equipment, consumables, and service materials. • Drive cost-saving and optimization initiatives across all administrative functions. 3. Compliance, ISO Standards & Audit Support • Support the implementation of ISO 14001 (Environmental Management System) and ISO 45001 (Occupational Health & Safety) standards across facilities. • Coordinate internal and external audits, including BSI audits, ensuring timely documentation, readiness, and closure of observations. • Develop and maintain processes aligned with environmental compliance, safety guidelines, and sustainability goals. 4. Stakeholder Management & Business Support • Act as a key liaison with internal business units to understand operational requirements and deliver workplace solutions that support business continuity. • Facilitate communication between departments to ensure a harmonious working environment and smooth execution of cross-functional activities. • Support the planning and execution of business meetings, leadership visits, high-profile events, and employee engagement initiatives. 5. Sustainability & Go-Green Initiatives • Identify, implement, and monitor eco-friendly best practices to reduce carbon footprints and enhance operational sustainability. • Promote recycling, waste reduction, energy optimization, and environment-friendly workplace programs. 6. Logistics, Inventory & Administrative Governance • Oversee logistics arrangements for business needs, including travel support, courier, asset management, and inventory control. • Ensure strong documentation, MIS reporting, vendor performance dashboards, and monthly

BGV: Employment with WSP India is subject to the successful completion of a background verification (“BGV”) check conducted by a third-party agency appointed by WSP India. Candidates are advised to ensure that all information provided during the recruitment process — including documents uploaded — is accurate and complete, both to WSP India and its BGV partner”.