Customer Support

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Service Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Key Responsibilities

• Coordinate all aspects of the patient intake process, including referrals, registration, and initial appointments.
• Manage scheduling for patients and clinical staff to optimize efficiency and patient satisfaction.
• Verify insurance coverage, obtain authorizations, and ensure financial documentation is complete and accurate.
• Maintain and update patient information in the Electronic Medical Record (EMR) system.
• Serve as the main administrative contact for patients, addressing inquiries and providing guidance on next steps.
• Collaborate with clinical and administrative staff to ensure continuity of care and timely service delivery.
• Monitor patient progress through the care process and assist with follow-up coordination as needed.
• Support compliance with HIPAA and other regulatory standards in all patient interactions and recordkeeping.

Requirements

• At least 6 months BPO experience handling a Healthcare Campaign
• Must have experience with EMR (Electronic Medical Records)
• Excellent organizational and time management skills.
• Good verbal and written English skills
• Ability to work independently and as part of a team.
• Detail-oriented with a strong commitment to accuracy and quality.
• Ability to adapt to evolving workflows and systems
• Willing to work onsite in Shaw Blvd, Mandaluyong
• Amenable working night shift

Benefits

• What can we offer you?
• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential

Attendance Bonus

• Paid time off
• Convertible to cash leave credits

Performance Appraisal

Work-life balance

A focus on growing your career path with us

We encourage you to follow your passions and learn new skills

Our commitment to you

Strong culture and values-driven leadership

We create opportunities for you to learn and grow at any stage of your career

Continuous learning and innovation

We foster an all inclusive environment where everyone thrives

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ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack. If you are looking for something new and something different, where you are engaged not only in your own success but in defining and building the culture you want to belong in, you've come to the right place.