IT Manager Support - Infrastructure & Systems (Remote)

IT Manager Support - Infrastructure & Systems (Remote)

Metro Manila, Philippines

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• Job Openings IT Manager Support - Infrastructure & Systems (Remote)
• About the job IT Manager Support - Infrastructure & Systems (Remote)
• IT Manager Support - Infrastructure & Systems (Remote)
• Work From Home | Full-Time | AU Hours | PH-Based

About the Role

• We are seeking a capable and hands-on IT Manager Support professional to support day-to-day IT operations across systems, users, and infrastructure for an Australian business.
• Working closely with the IT Manager, you will help keep Microsoft environments, servers, networks, and end-user systems running smoothly, securely, and efficiently.
• This role suits someone who can troubleshoot quickly, communicate clearly, and take ownership of issues from resolution through to prevention.

Key Responsibilities

Microsoft Environment (Core Focus)

• Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)
• Manage user accounts, permissions, and security policies through Azure AD / Entra ID
• Support email setup, migrations, troubleshooting, and spam/security controls

Systems & Server Support

• Monitor and maintain Windows Servers (on-premise and/or cloud)
• Assist with backups, patching, updates, and system performance
• Support virtual environments such as Hyper-V or VMware

Network Management

• Monitor and maintain LAN/WAN, routers, firewalls, and switches
• Troubleshoot connectivity issues and outages
• Support VPN access and remote user connectivity

Helpdesk & User Support

• Provide Level 1–2 support across hardware, software, and access issues
• Resolve support tickets efficiently and escalate when required
• Support onboarding/offboarding including device setup, email, and system access

Security & Compliance

• Support endpoint security, antivirus, and monitoring tools
• Maintain access controls, MFA, and security policies
• Assist with backups, recovery processes, and data protection practices

Documentation & Reporting

• Maintain IT documentation, user guides, and support processes
• Track recurring issues and resolutions
• Assist in reporting system performance and risks

Requirements

• 3–5+ years experience in IT support / systems administration
• Strong experience with Microsoft 365 and Exchange environments
• Solid understanding of Windows Server, Active Directory / Azure AD
• Experience with network troubleshooting (routers, firewalls, VPNs)
• Ability to diagnose and resolve issues independently
• Strong communication skills with both technical and non-technical users

Systems & Tools

Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)

Azure AD / Entra ID

Windows Server

• Hyper-V / VMware (preferred)
• Networking tools (VPN, routers, firewalls, switches)
• Backup and monitoring tools

What Success Looks Like

• Systems and infrastructure run reliably and securely
• User support requests are resolved efficiently
• Network and server issues are proactively managed
• Security controls and backups are maintained effectively
• Documentation and support processes are kept up to date

Preferred

Experience with Azure or AWS

• Exposure to cybersecurity tools and best practices
• Experience with backup systems and disaster recovery
• IT certifications (Microsoft, CompTIA, or similar)

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