Operations Team Lead

• We’re looking for an Operations Lead to bring structure, clarity, and efficiency across key company processes — Payments, PSP, Support, and Anti-Fraud.
• Your mission is to unify these directions under one operational system, ensuring transparency, measurable impact, and consistent communication across teams

Requirements

• 📋 Your daily adventures
• Build and manage unified processes across Payments, PSP, Support, and Anti-Fraud;
• Create a single operational entry point inside the company;
• Set up transparent reporting for each department — clear metrics, influence, and progress visibility;
• Implement service management models in Support: escalation flow, SLAs, review cadence;
• Digitize operational plans and establish predictable, measurable control over ongoing processes;
• Identify inefficiencies affecting payment conversion, traffic volume, and revenue — and fix them;
• Establish a strict WL-control process: track discrepancies, investigate abnormal patterns, coordinate with PSPs and BI, and ensure accurate revenue reflection across systems;
• Collaborate with finance and product teams to ensure smooth system interaction and data flow;
• Maintain operational discipline: no chaos, no unverified assumptions, only facts and follow-through.
• 🧭 What makes you a great match
• 4+ years of experience in Operations, Payments, or Customer Support management, with at least 2 years in the iGaming industry;
• Proven track record of building or optimizing operational frameworks from scratch;
• Strong understanding of service management systems (SLAs, escalation models, support structure);
• Data-driven mindset — ability to connect operational performance with business KPIs;

Fluent English (B2+);

• Personality: reliable, direct, analytical. You keep your word, stay curious, and get things done.
• Would be a plus
• Experience working in Tier-1 iGaming or FinTech companies.
• Background in Anti-Fraud or Risk operations;
• Experience managing outsourced or hybrid support teams.
• Familiarity with operational analytics and dashboard tools.

Benefits

💸 Flexible payment options: choose the method that works best for you.

🧾 Tax assistance included: we handle part of your taxes and provide guidance on the local setup.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

Visit website

We’re Gypsy Collective — a digital entertainment team that transforms work into an expedition. For five years, we’ve been charting new territories and creating our path instead of following others.

We are a team of 100+ free-spirited professionals thriving in a remote-first environment, where you can work from anywhere and turn every project into an adventure.

At Gypsy, we strip away the corporate fluff to create a place where you can truly make your mark. Our culture is about how we put our principles into action every day.

We're human-powered – placing people at the heart of everything we do, because that's how we thrive together.

We believe in clear connections – speaking honestly, sharing openly, and building trust that fuels real progress.

We stay in growth motion – taking risks, adapting quickly, and turning challenges into stepping stones.

And we're always exploring – pushing boundaries with genuine curiosity to discover what's next.

This isn't just who we want to be — it's who we are. Modern wanderers connect cultures through play, make important decisions, and celebrate our shared journey along the way.

Team up and roam with us.