Contact Center Operator

Gypsy Collective is looking for a Contact Center Operator to support and engage with players through outbound calls. We are looking for a communicative and proactive person who enjoys talking to people, can handle different types of requests, and deliver a positive customer experience.

📅 Your daily adventures include

• Making outgoing calls according to assigned tasks and scripts;
• Informing players about available bonuses, promotions, and special offers;
• Assisting players with failed payments and basic account-related issues;
• Handling first-line customer requests and providing timely support;
• Maintaining daily reports on call results and activities in the required format;
• Participating in daily team meetings and discussing call performance metrics;
• Ensuring a friendly, professional, and helpful communication style in every interaction;
• Escalating more complex cases to relevant teams when needed.

Requirements

🧭 What makes you a great match

• Excellent spoken English (C1/C2) — you feel confident on calls;
• Strong communication skills and active listening;
• You’re comfortable talking to new people and keeping conversations engaging;
• Customer-oriented mindset and positive attitude;
• Previous experience in a call center or customer support is a plus, but not required;
• Extroverted personality — you get energy from communication;
• Ability to follow scripts while staying natural and flexible in conversation.

Benefits

💸 Flexible payment options: choose the method that works best for you.

🎁 Financial perks: Bonuses for holidays, B-day, work milestones and more - just to show we care.

📈 Learn & grow: We cover courses and certifications — and offer real opportunities to grow your career with us.

🥐 Benefit Сafeteria: Choose what suits you — sports, language courses, therapy sessions, and more.

🎉 Stay connected: From team-building events to industry conferences — we bring people together online, offline, and on stage.

💻 Modern Equipment: We provide new laptops along with essential peripherals like monitors and headphones for a comfortable workflow.

🕘 Your schedule, your rules: Start your day at 9, 10, or even 11 — we care about results, not clock-ins.

If this role sounds like a good fit for you, we’d love to hear from you — apply and tell us a bit about yourself.

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We’re Gypsy Collective — a digital entertainment team that transforms work into an expedition. For five years, we’ve been charting new territories and creating our path instead of following others.

We are a team of 100+ free-spirited professionals thriving in a remote-first environment, where you can work from anywhere and turn every project into an adventure.

At Gypsy, we strip away the corporate fluff to create a place where you can truly make your mark. Our culture is about how we put our principles into action every day.

We're human-powered – placing people at the heart of everything we do, because that's how we thrive together.

We believe in clear connections – speaking honestly, sharing openly, and building trust that fuels real progress.

We stay in growth motion – taking risks, adapting quickly, and turning challenges into stepping stones.

And we're always exploring – pushing boundaries with genuine curiosity to discover what's next.

This isn't just who we want to be — it's who we are. Modern wanderers connect cultures through play, make important decisions, and celebrate our shared journey along the way.

Team up and roam with us.