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AI
Senior Executive, Customer Assurance
AirBorneo · Sarawak, Malaysia
About The Role
Accountable for managing customer feedback, complaints, and compliments by providing accurate and timely responses, ensuring cases are resolved within the 14-day target, maintaining data accuracy, monitoring feedback and CSAT trends, and driving cross-functional improvement initiatives to enhance customer satisfaction and achieve AirBorneo’s Customer Satisfaction KPIs.
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