Senior Process Manager

We are looking for a senior learning professional with strong experience in manager and leadership development within an ITES / knowledge-services environment. This role is responsible for end-to-end ownership of leadership learning interventions — from diagnosing capability needs and designing customized programs to delivering high-impact sessions, managing stakeholders, and measuring learning impact.

The role partners closely with business leaders, HR, and senior stakeholders to build leadership capability that directly supports business outcomes.

• End-to-End Program & Content Ownership
• Design and develop custom leadership and manager development programs across levels (mid to senior leaders).
• Create comprehensive learning assets including facilitator guides, participant workbooks, case studies, simulations, assessments, and reinforcement tools.
• Ensure content is practical, context-specific (ITES / analytics / BFSI), and grounded in adult learning principles.
• Build structured learning journeys with effective post training measurement.
• Training Delivery & Facilitation
• Facilitate high-impact classroom and virtual sessions with strong executive presence.
• Lead group discussions, case analyses, role plays, and reflective learning with senior audiences.
• Adapt facilitation style to diverse cohorts, geographies, and leadership maturity levels.
• Create safe, engaging learning environments that enable honest dialogue and behaviour change.
• Program Management & Learning Impact
• Manage the complete program lifecycle including pre-work, participant communication, delivery logistics, and post-training reinforcement.
• Partner with managers to support on-the-job application of learning.
• Define and track learning success metrics; conduct post-training evaluations and impact assessments.
• Present learning outcomes, insights, and recommendations to stakeholders for continuous improvement.
• 8 to 10 years of experience in corporate training with min 5 years of that experience in training delivery for managers and leaders, preferably in ITES, Analytics, BFSI, or consulting environments
• Proven experience designing and delivering programs for managers and senior leaders
• Demonstrated ownership of end-to-end learning programs
• Relevant certifications in training, coaching, facilitation, or OD are desirable