Customer Success Representative

As the key point of contact for customers, you’ll guide them through onboarding, provide ongoing support, and ensure they’re getting maximum value from Halo’s solutions. This is a relationship-focused role where no two days are the same - combining customer support, technical problem-solving, coordination, and proactive engagement.

You’ll work closely with customers and internal teams across Sales, Operations, and Engineering to deliver a seamless experience from implementation through to ongoing support.  Key responsibilities include:

• Managing customer onboarding and implementation processes
• Providing timely support across phone, email, and other communication channels
• Troubleshooting issues and coordinating solutions with internal teams
• Building strong long-term customer relationships
• Identifying opportunities to promote additional products and services where appropriate
• Ensuring customers feel supported, informed, and confident using Halo’s technology

You’ll be someone who enjoys working with people, solving problems, and delivering a high level of service. You’re proactive, adaptable, and confident communicating with both customers and internal stakeholders.  You will bring:

• A practical, hands-on mindset with experience in customer success, account management, customer support, or a similar role
• Strong communication and relationship-building skills
• Excellent problem-solving ability and attention to detail
• A customer-first approach with a genuine desire to help
• Previous experience within a technology environment is desirable
• A background or knowledge in the agriculture or water industries is a significant advantage. 

If you’re looking for an opportunity to join an innovative business where you can grow your career, work with innovative technology systems and make a genuine impact, we’d love to hear from you!