On Call Co-ordinator

We are looking for a reliable and organised On-Call Coordinator to support our team during morning and alternate weekend on-call periods.

Hours

• Monday to Friday: 6:00am to 8:30am
• Alternate weekends: On call from 4:00pm Friday until Sunday
• Average of 31.5 hours per week

Responsibilities

• Answering incoming telephone calls from Care Professionals and clients.
• Responding to staff sickness and absence notifications.
• Arranging emergency cover for care visits when required.
• Supporting the smooth delivery of care services.
• Completing on-call records and handovers.
• Additional administrative duties may be available for the right candidate.

This is an hourly paid position. Some shifts may be quiet with no calls received; however, you will be paid for all scheduled on-call hours.

• Excellent communication and telephone skills.
• Ability to remain calm and professional under pressure.
• Strong organisational and problem-solving skills.
• Able to work independently and make informed decisions.
• Previous care, coordination, customer service, or administration experience is desirable but not essential.
• Full training and support provided.
• Flexible role with the opportunity for additional administrative responsibilities.
• A great opportunity to join a friendly and supportive Home Instead team while making a positive difference to the lives of our clients and Care Professionals.