Specialist Customer Operations

The Customer Operations Specialist is responsible for providing end-to-end customer service and operational support, including order management, logistics coordination, after-sales services, and internal and statutory process compliance. This role works closely with Sales, Logistics,

Finance, and external service providers to ensure smooth customer experience.

Order Management & Customer Support

• o Learn and adapt to Movado Group, Inc.’s business processes and SAP system.
• o Support customers and the sales team with order entry and order-related inquiries.
• o Email to customers to acknowledge sales order entry and the associated delivery

Logistics & Fulfillment

• o Coordinate with the Hong Kong warehouse to ensure timely order fulfillment and
• shipment.

o Support reverse logistics processes, including

• o RMA order entry in SAP
• o Coordination with FedEx for return shipment pickup at customer sites
• o Coordination with the Hong Kong Distribution team to complete RMA processing

Financial & Commercial Support

• o Support the sales team in creating customer credit notes.
• o Manage the consignment process with customers.

Compliance & Controls

o Ensure compliance with business control processes and procedures as defined on the

company’s SOX website.

o Provide documentation support to both internal and external audits

Bachelor’s degree in Business, Supply Chain or related disciplines

o 3–5 years of experience in Customer Service / Order-to-Cash / Supply Chain

o Hands-on experience in SAP

o Solid experience in order processing, customer support, and operations execution

o Strong coordination skills with cross-functional teams

o Detail-oriented, organized, able to work under pressure

o Good problem-solving skills and sense of ownership

o Good communication skills in English and Mandarin

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Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.