Account Manager

Responsibilities

• Relationship management with the assigned sales portfolio, therein serving as their primary point of contact for all business-related matters
• Proactive sales management of your assigned merchant portfolio
• Defense of accounts against competitor poaching
• Market and business trend evaluation & transparent transmission to the organ
• Acquisition of new merchants, retention, and recovery of existing merchantsisation
• Achievement of KPIs like Refund Ratio, Hit Rate and comparable, taking corrective action when result materially deviates from expected
• Delivery of assigned budgeted targets
• Delivery of account-specific contractual obligations
• Delivery of new business targets & action plans
• Improve merchants’ knowledge and expertise with our services
• Maximize TFS business (IR and RR management)
• Maximize DCC business (Hit Rate management)
• Close collaboration with the Marketing department on promotions & campaigns
• Close collaboration with the Key Account department and Merchant Service for alignment on account activities
• Documentation of merchant-specific information and activity in CRM

Main KPI’s

Client retention

New Sales/Hunting

Cross-selling

• Contract renewal
• GB services and products

Account Plans

CRM

Competencies, Qualifications & Skills

• Proven experience in sales, account management or relevant customer relationship management roles
• Good customer orientation & communication skills
• Ability to create personal relationships and build trust
• Problem solving attitude
• Basic knowledge of MS Office products
• fluency in English in a business context is an advantage
• Excellent standard of written communication
• Excellent time management skills, ability to organize, multitask, prioritize and work