Guest Service Associate - Front Office, Holiday Inn Express Bengaluru Yeshwantpur

Key Responsibilities

1. Guest Handling

• Welcome guests warmly and ensure a smooth check-in and check-out process
• Provide accurate information about hotel services, facilities, and local attractions
• Handle guest queries, requests, and complaints promptly and professionally
• Ensure a positive first and last impression for all guests

1. Front Desk Operations

• Manage reservations, room assignments, and billing procedures
• Maintain proper records in the Property Management System (PMS)
• Coordinate with housekeeping for room readiness and special requests
• Ensure lobby and front desk area is clean and presentable

1. Service Standards

• Follow IHG / Holiday Inn Express brand standards and SOPs
• Maintain grooming and hygiene standards at all times
• Deliver consistent and high-quality guest service

1. Communication

• Coordinate with other departments (Housekeeping, Engineering, F&B) for guest needs
• Report any issues or guest feedback to the supervisor
• Maintain clear and professional communication with guests and team members

1. Cash & Billing

• Handle cash, card transactions, and billing accurately
• Ensure compliance with financial procedures and audit requirements

Key Skills & Competencies

• Strong communication and interpersonal skills
• Customer-focused attitude
• Basic computer knowledge (PMS preferred)
• Problem-solving ability
• Ability to work in shifts

Qualifications

• Graduate / Diploma in Hotel Management preferred
• Freshers or candidates with 0–2 years of experience in hospitality