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Front of House

Frasers Group · Leeds, WEST YORKSHIRE, United Kingdom

Front Office / Guest ServicesQuick applypart-time18 days ago

About The Role

  • Greet members and guests with a friendly and professional demeanour, ensuring they feel welcomed and valued.
  • Handle member check-ins, bookings, and inquiries efficiently and accurately.
  • Provide information about the club’s facilities, programs, and events, assisting members with any queries or needs.
  • Maintain the reception area and lounge spaces, ensuring they are clean, organised, and inviting.
  • Assist with membership sign-ups and renewals, providing information and guidance on membership options.
  • Support the management team with administrative tasks, including scheduling, record-keeping, and reporting.
  • Coordinate with other departments to ensure smooth operations and a seamless experience for members.
  • Handle member feedback and complaints with professionalism, escalating issues as needed to ensure prompt resolution.
  • Assist in promoting club events, classes, and services to enhance member engagement and participation.
  • Ensure compliance with all health and safety regulations, maintaining a safe environment for all.
  • Previous experience in a customer-facing role, ideally within the sports, fitness, or leisure industry.
  • A passion for providing excellent customer service and creating a welcoming environment.
  • Strong communication and interpersonal skills, with the ability to engage positively with members and staff.
  • Highly organised with the ability to multitask and manage time effectively.
  • A proactive and problem-solving mindset, with the ability to handle situations calmly and efficiently.
  • Basic administrative skills, including familiarity with booking systems and handling payments.
  • A team player with a positive attitude and a willingness to help wherever needed.
  • Flexibility to work varied shifts, including evenings and weekends, to meet the needs of the club.
  • Think without limits - Think fast, fearlessly, and take the team with you. 
  • Own it and back yourself - Own the basics, own your role, and own the results. 
  • Be relevant - Relevant to our people, our partners, and the planet. 

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