Service Business Leader - IGT, Europe

Job Title

Service Business Leader - IGT, Europe

Job Description

In this role your strategic vision directly shapes the future of Philips’ Imaging service portfolio across Europe. As the Service Business Manager for Image Guided Therapy, Europe , you are not just managing services—you are steering a critical growth engine for the business.

This is a high-impact leadership role designed for someone who wants to combine commercial strategy, operational excellence, and customer-centric innovation on a continental scale.

You will develop and implement service delivery readiness plans, oversees financial and operational performance, and fosters continuous service improvement. The role ensures regulatory compliance, drives market capabilities, and maintains a strategic services plan to position the business for long-term success.

Your Role

• Aligns service portfolio strategies with the overall business objectives, ensuring that services are tailored to support the business’s growth aspirations and customer needs.
• Coordinates with cross functional business leaders to gather feedback on service performance, drive service market introductions, and ensure readiness for solution delivery.
• Develops and implements service delivery readiness plans during product, software, or solution new product introductions (NPI), ensuring the creation of delivery instructions, normative hours, and customer-facing content.
• Oversees the financial and operational performance of the service business, focusing on key metrics such as order intake, retention/churn rates, deal margins, and service availability.
• Fosters a culture of continuous service improvement by defining and driving productivity initiatives that enhance service efficiency and effectiveness across the business unit.
• Ensures compliance with regulatory requirements within the service business, developing operational KPIs to validate the success of service delivery processes.
• Drives the development of market capabilities for selling and delivering business-specific services, ensuring that teams are equipped with the necessary tools, training, and resources.
• Defines the requirements for enablers across the end-to-end service chain, including tooling and process improvements, to enhance service delivery and customer satisfaction.
• Establishes and maintains a strategic services plan that incorporates future market trends and business needs, positioning the service business for long-term success.
• Leads the creation of comprehensive service documentation, delivery instructions, and customer-facing materials, ensuring that service teams are fully prepared for effective fulfilment service business deliverables.

You’re the right fit if you have the following

• Extensive leadership experience in Service function within healthtech
• Extensive experience in commercial execution in zone / region
• Excellent senior stakeholder management skills
• Working knowledge of Image Guided Therapy portfolio
• Bachelor's / Master's Degree in Health Science, Engineering, Business Administration or equivalent.
• P&L responsibility
• Strong commercial strategy, strategic planning and data analytical skills

Compensation & benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is £73 500 - £ 115 500. This role is eligible for a short term incentive with your rewards linked to key performance indicators and company results. Benefits include a generous pension contribution, private healthcare, along with a range of flexible benefits and family friendly policies - be sure to speak to your recruiter about all the benefits on offer. We also have plenty of learning opportunities to support your development at Philips. We’ll share the full approach with you during the interview process, so you can make a clear, informed decision.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Note other locations within regular commuting distance of Philips head office locations in that country will be considered and discussed further at TA Interview stage.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business , discover our rich and exciting history and learn more about our purpose .

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .