Product Designer

Overview

Application

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the team

Join a fast-moving, high-impact design team shaping the future of AI-first products.

We’re building not just a platform, but interaction patterns for AI agents—how they’re designed, controlled, and experienced across chat, voice, and beyond. This is an opportunity to define what great agent UX looks like, and you’ll work closely with product engineers and PMs in a highly collaborative environment, with direct access to:

Real users (both internal agent builders and external customers)

Live feedback loops that influence what we ship

A leadership team deeply invested in design

This is a high-visibility, high-ownership team where your work will directly shape the product, the company, and emerging industry patterns. We’re ambitious, fast-paced, and genuinely enjoy building together.

In this role, you will

Design end-to-end experiences for building, managing, and improving AI agents

Translate complex systems into intuitive interfaces across chat, voice, and UI surfaces

Collaborate deeply with engineers and PMs to ship quickly and iterate often

Work directly with users to understand real workflows and pain points

Define and evolve design systems that support AI-native interactions

Use Figma and AI tools (e.g., Cursor, Claude) to prototype, explore, and even ship parts of the product

Your background looks something like this

4+ years designing and shipping production products

Strong ownership mindset—you drive projects from concept to launch

Comfortable working in fast-moving, ambiguous environments

Deep care for craft, usability, and visual polish

Proficient in Figma (or similar) with a strong portfolio

Comfort using modern AI tools (e.g., Cursor, Claude) as part of your workflow

Even better

Have experience designing AI products or tools

Familiarity with agent-based systems, LLMs, or automation workflows

Experience working closely with engineers or contributing to implementation

Benefits

• Medical, dental, and vision benefits
• Take what you need vacation policy
• Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

$212K – $265K + Offers Equity