Front Desk Intake Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Front Desk Intake Specialist based in Brazil.

This is a fully remote opportunity for a client-focused professional who will serve as the first point of contact for prospective <clients.You> will manage inbound inquiries, understand client needs, and assess the quality of potential leads.The role combines communication, customer service, scheduling, and administrative <responsibilities.You> will guide prospective clients through the intake process while clearly explaining expectations and next steps.Your attention to detail and ability to follow established workflows will help create a smooth and professional experience.This position is ideal for someone empathetic, organized, confident on the phone, and comfortable working in a structured <environment.You> will have a direct impact on client satisfaction and the efficiency of the overall intake process.

Accountabilities

• Handle inbound calls from prospective clients and provide a professional, welcoming, and positive first experience.
• Listen attentively to inquiries, gather relevant information, and screen prospective clients to assess lead quality.
• Clearly communicate the intake process, expectations, requirements, and next steps to prospective clients.
• Schedule consultations and appointments accurately while maintaining organized records.
• Collect and process payments associated with initial consultations.
• Follow established procedures and workflows consistently while maintaining accuracy and professionalism.
• Provide reliable customer service and ensure prospective clients receive clear and helpful guidance throughout the intake process.

Requirements

• Previous experience in customer service, client intake, front desk, call center, administrative support, or a related environment is beneficial.
• Strong verbal communication skills with the ability to communicate clearly, professionally, and empathetically.
• Excellent active listening skills and the ability to understand client needs effectively.
• Ability to manage inbound calls while maintaining professionalism, accuracy, and composure.
• Strong customer-service orientation and a genuine interest in helping people.
• High attention to detail and the ability to accurately manage information and appointments.
• Comfortable following established procedures, workflows, and guidelines.
• Reliable, organized, and able to work effectively in a structured, client-focused environment.
• English proficiency is required.
• Availability to work Monday to Friday, 9:00 AM–6:00 PM EST/EDT.

Benefits

• Monthly compensation range of $1,142–$1,220 USD.
• 100% remote/home-based work.
• Paid Time Off.
• Bonuses.
• Full-time, long-term career opportunities.
• Parental Leave.
• Professional development and training.
• Dedicated team support.
• Opportunity to work in a structured, client-focused environment with established processes and training.