Lead, Medical Assistant

NuvoAir Medical is a technology-enabled pulmonary care organization that powers the Dresden Family Clinic, focused on improving outcomes for patients with chronic respiratory diseases such as COPD, asthma, sleep apnea, and other complex pulmonary conditions. Our relationship-based model combines remote patient monitoring and proactive clinical engagement to keep patients healthier and out of the hospital. Complex conditions like COPD are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient.

Living our Company ValuesPatient obsessed: Every decision is made with our main focus in mind - improving the lives of patientsAct like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth.Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverageBuild to learn: Failing courageously is a virtue that drives learning and stems from an innovative spiritPractice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development

Where you’ll see your impact:A Lead Medical Assistant (MA) is a vital member of our NuvoAir healthcare team, responsible for providing administrative and clinical support in the virtual medical setting. This person will encompass a combination of administrative and clinical tasks that will impact our entire business and how we work with our patients by upholding our company core value, “Patient Obsessed”.What you’ll be responsible for: Serve as the primary resource and point of contact for the MA team Provide day-to-day guidance, support, and mentorship to Medical AssistantsAssist with onboarding and training new MAs Monitor team workflows and help identify opportunities for improved efficiency Help ensure clinical workflows, protocols, and organizational standards are consistently followedAssist leadership with quality assurance, workflow audits, and performance improvement initiatives Help coordinate daily MA assignments and coverage Communicate operational issues and recommendations to clinical leadership This may be a fit if you have:Associates degree related to this field5 years plus of Medical Assistant 1–2+ years of leadership, mentoring, or supervisory experience preferredProficient in thriving within a dynamic remote work settingExperience with EHR- Athena is a Plus!