MS - Windows Intern (6 months)

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. We are looking for an enthusiastic Windows Server Administrator to support our Windows Server infrastructure. This entry-level role offers hands-on experience in server administration, patching, backups, and incident resolution alongside seasoned professionals — ideal for someone eager to learn, detail-oriented, and passionate about IT infrastructure.

Key Responsibilities

• Support installation, configuration, and maintenance of Windows Server environments (2016/2019/2022) under senior guidance, including Active Directory, DNS, DHCP, and Group Policy
• Monitor server performance, capacity, and availability; flag issues to senior team members for timely resolution
• Support backup and disaster recovery processes, including periodic restore/DR testing
• Assist in troubleshooting incidents related to server, storage, and application performance within SLA
• Create, modify, disable, and unlock Active Directory user accounts, reset user passwords, and manage security groups.
• Perform basic administration of Windows Servers.
• Troubleshoot login, account, and server access issues.
• Monitor server health, Windows services, CPU, memory, and disk utilization.
• Review Event Viewer logs for basic troubleshooting.
• Manage file shares and NTFS permissions.
• Handle incidents, service requests, and change tasks using ServiceNow or a similar ITSM tool.
• Escalate complex issues to the L2/L3 support team when required.
• Maintain accurate ticket updates and follow standard operating procedures (SOPs).
• Collaborate with Network, Security, and Application teams on cross-functional issues and projects
• Work within shift schedules supporting 24/7 operational coverage as required
• Looking for 2026 graduates.

Required Skills & Qualifications

• Bachelor's degree in IT, Computer Science, or related field
• 0–1 year of experience in server administration or a related role (internships/academic projects welcome)
• Basic understanding of Active Directory, Server Administration, DHCP, DNS, Group Policy, and file/print services
• Basic networking concepts (IP, DNS, Ping, RDP)
• Good troubleshooting and communication skills
• Exposure to backup tools, or willingness to learn quickly
• Familiarity with PowerShell scripting is a plus
• Preferred: MCSA/MCSE, Azure Administrator certification, and exposure to cloud environments (Azure/AWS)