About The Role

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change. FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce.

What can you expect as a FedEx team member?

Career Mobility and Development : When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.
Total Compensation and Benefits Package : We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Customer Data Analytics Intern You will support initiatives aimed at improving performance visibility, reporting efficiency, and operational insights within the logistics contact centre. Key responsibilities include collecting, cleaning, and analyzing contact centre data (e.g., call volume, response time, resolution rates) to identify trends and areas for improvement.

You will support in developing and maintaining interactive dashboards using Power BI to track key performance indicators and support real-time decision-making. In addition, you will assist in automating routine reporting tasks, reducing manual effort and improving turnaround time for daily and weekly reports.

The role also involves supporting continuous improvement initiatives by providing data-driven recommendations, documenting reporting processes, and ensuring data accuracy and consistency. You will collaborate with team leaders and stakeholders to refine reporting requirements and enhance overall operational efficiency within the contact centre.

You will lead a project focused on enhancing performance visibility and reporting efficiency within the logistics contact centre through the development of a centralized Power BI dashboard and automation of routine reporting tasks.

Objectives

To consolidate multiple data sources into a single, reliable view of contact centre performance
To improve visibility of key metrics such as call volume, service level, response time, and resolution rates
To reduce manual effort and turnaround time in generating daily and weekly reports through automation
To enable data-driven decision-making for team leaders and management

What you will learn & achieve

Producing interactive Power BI dashboard that tracks and visualizes key performance indicators
Producing automated reporting solution (e.g., using Excel, Power BI, or other tools) for recurring reports
Cleaned and structured dataset with documented data sources and definitions
Documentation of dashboard logic, data flows, and reporting processes
Final presentation summarizing insights, improvements made, and recommendations for further enhancements

Office Location: Uptown 5 Damansara

Job Posting End Date

2026-08-31

This listing was posted by a verified recruiter at MYS Federal Express Services (M) Sdn Bhd. Report this listing