Senior Field Service Technician

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Field Service Technician based in United States.

This is a field-based technical role supporting critical power and energy distribution systems across customer sites in <Illinois.You> will diagnose complex technical issues, execute installations and commissioning, and deliver maintenance, repairs, upgrades, and retrofits.The role combines hands-on engineering expertise with customer engagement, operational improvement, and technical <leadership.You> will work directly with customers to identify pain points, improve equipment performance, and recommend practical <solutions.As> a senior technical resource, you will coach other technicians, support certification activities, and oversee complex site work.The position offers a high degree of autonomy in a remote environment while requiring strong ownership, organization, and safety discipline.Your work will directly contribute to reliable critical infrastructure, customer satisfaction, and more efficient energy systems.

Accountabilities

Perform on-site field service activities within certified areas, including technical troubleshooting, diagnostics, maintenance, repairs, installations, commissioning, upgrades, retrofits, replacements, and end-of-life services.

Work directly with customers to identify operational challenges, eliminate pain points, and recommend opportunities to improve equipment performance and reliability.

Execute service activities in accordance with customer requirements, established work instructions, quality standards, and safety procedures.

Prepare material lists for service assignments and ensure all required parts, materials, and equipment are available and meet quality requirements.

Proactively identify potential equipment failures and recommend corrective actions to prevent downtime and improve system reliability.

Support the certification and development of Associate Field Service Technicians and Field Service Technicians by providing coaching, technical guidance, and hands-on support.

Supervise complex site activities and act as a technical trainer for colleagues and customers when required.

Build and maintain strong customer relationships by communicating service timelines, expectations, findings, and recommendations clearly and professionally.

Identify potential sales opportunities arising from customer needs and communicate relevant opportunities internally.

Identify product, service, and quality improvement opportunities and provide recommendations to management.

Prepare technical test plans, service documentation, and detailed reports outlining test results and findings.

Maintain a strong focus on workplace and environmental safety, promptly reporting unsafe practices, incidents, and potential hazards.

Manage administrative responsibilities effectively, meeting deadlines and maintaining a strong sense of urgency and ownership through completion of each assignment.

Requirements

Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience servicing critical power equipment, or an Associate degree in Electrical Technology with 6+ years of relevant experience, or a High School Diploma/GED with 8+ years of equivalent work and/or military experience servicing critical power equipment.

Strong hands-on experience with critical power equipment, electrical systems, field service, troubleshooting, maintenance, and commissioning.

Advanced written and verbal communication skills, with the ability to communicate effectively with customers, technicians, management, and stakeholders at varying organizational levels.

Demonstrated ability to collaborate effectively while also working independently in customer-facing field environments.

Advanced proficiency with Microsoft Office applications and moderate project management capabilities using tools such as MS Project or Excel.

Advanced ability to develop test plans and produce clear, accurate technical reports documenting test results.

Strong organizational and time-management skills, with the ability to manage administrative responsibilities and meet deadlines while handling multiple priorities.

Customer-focused mindset with strong relationship-building, problem-solving, and communication abilities.

Willingness to take ownership of assignments and work with a strong sense of urgency until the job is successfully completed.

Ability to coach and support other technicians and contribute to team development.

Must already have US work authorization that permits employment in the United States.

Must be located in Illinois and able to work remotely while traveling to customer sites as required.

Benefits

• Annual base salary range of $68,600–$109,760, with final compensation based on qualifications, experience, and other relevant factors.
• Remote work arrangement for candidates located in Illinois, with customer-site travel as required.
• Choice of two medical plans, including a PPO option and a high-deductible plan with Health Savings Account eligibility.
• Two dental plan options and vision coverage.
• Company-paid life insurance equal to 2x base pay.
• Company-paid accidental death and dismemberment insurance.
• Company-paid short-term disability coverage for up to 26 weeks.
• Company-paid long-term disability coverage at 60% of pay, with an option to increase coverage to 66⅔%.
• Optional supplemental benefits, including accident, hospital indemnity, critical illness, and pet insurance.
• Parental leave of up to 6 weeks.
• Employee Assistance Program and Health Advocate resources supporting mental and behavioral health, healthcare navigation, virtual health, and infertility/adoption needs.
• Employee discount program.
• 401(k) savings plan with company contributions.
• Employee Stock Acquisition Plan.
• 11 paid holidays.
• Vacation time based on years of service for eligible hourly and non-exempt employees.
• Opportunities for professional development, career growth, and technical advancement.