Director, Medical Information

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Medical Information based in United States.

This is a strategic leadership role responsible for building and evolving a scalable Medical Information function supporting an innovative biopharmaceutical <pipeline.You> will shape the strategy, operating model, governance, systems, content, and service delivery capabilities needed to support healthcare professionals, patients, and caregivers.The role combines scientific leadership with operational excellence, technology enablement, analytics, and cross-functional <collaboration.You> will work closely with Medical Affairs, Scientific Communications, Pharmacovigilance, Regulatory, Legal, Compliance, Clinical Development, and Commercial teams.A key part of the role will be transforming medical inquiry insights into actionable strategies, evidence priorities, and opportunities for continuous <improvement.You> will also lead vendors and develop a high-performing team in a fast-paced, science-driven environment.The position is fully remote within the United States, with limited domestic travel of up to 10%.

Accountabilities

Lead the strategic development, implementation, and ongoing evolution of the Medical Information function, supporting current and future pipeline assets.

Develop and execute the Medical Information strategy, operating model, governance framework, and service delivery approach, including oversight of external vendors and call center operations.

Build scalable capabilities across processes, systems, standard operating procedures, content management, and workflows to support evolving Medical Affairs priorities.

Oversee the creation, scientific review, approval, maintenance, and lifecycle management of accurate, balanced, and compliant Medical Information response documents and related content.

Partner with Scientific Communications, Medical Education, Evidence Generation, Publications, and Field Medical teams to ensure consistent scientific messaging and effective Medical Information resources.

Establish and optimize governance, policies, and procedures in alignment with applicable regulations, industry standards, and internal requirements.

Develop metrics, dashboards, and analytics to monitor performance, identify trends, evaluate service quality, and drive continuous operational improvement.

Analyze medical inquiry trends and insights to identify evidence gaps and inform Medical Affairs strategy, scientific communications, educational priorities, and future evidence generation.

Identify and implement innovative technologies, digital capabilities, and improved service models that enhance operational efficiency and the experience of Medical Information users.

Support Medical-Legal-Regulatory review processes and other appropriate cross-functional governance activities.

Build, lead, coach, and develop a high-performing Medical Information organization while fostering scientific excellence, collaboration, accountability, and continuous improvement.

Influence cross-functional decisions and initiatives across a matrix organization, building consensus and driving execution without relying solely on formal authority.

Requirements

Advanced scientific or medical degree such as PharmD, PhD, MD, or equivalent.

At least 8 years of experience within the biotechnology and/or pharmaceutical industry.

At least 6 years of experience in Medical Information, Medical Affairs, Medical Communications, or a related scientific function.

At least 4 years of people leadership and/or management experience.

Demonstrated experience building or leading Medical Information capabilities spanning strategy, operations, content, governance, and vendor management.

Experience in neuroscience, psychiatry, CNS, or specialty therapeutics is preferred.

Experience supporting pre-commercial Medical Affairs, commercialization readiness, and/or product launch planning is advantageous.

Strong knowledge of applicable FDA regulations and industry guidance related to Medical Information, scientific exchange, adverse event reporting, and product quality complaint reporting.

Experience with Medical Information vendors, contact center operations, content management systems, and related technologies.

Proven ability to establish and optimize Medical Information metrics, dashboards, analytics, and continuous improvement programs.

Strong scientific writing, medical content development, and content review capabilities.

Ability to interpret medical inquiry trends and translate insights into actionable Medical Affairs strategies and evidence or educational opportunities.

Demonstrated experience collaborating across Medical Affairs, Scientific Communications, Medical Education, Evidence Generation, Pharmacovigilance, Regulatory Affairs, Clinical Development, Legal, Compliance, and Commercial functions.

Exceptional strategic leadership, communication, analytical, organizational, and problem-solving skills.

Strong ability to operate effectively in a fast-paced, cross-functional, and evolving biotechnology or pharmaceutical environment.

Proven experience influencing stakeholders without direct authority, building consensus, and leading complex initiatives in a matrix organization.

Ability to build, mentor, and retain high-performing teams while promoting a collaborative and inclusive culture.

Excellent prioritization and adaptability when managing multiple initiatives and changing business needs.

Willingness and ability to travel domestically up to 10%.

Applicants must have employment rights in the country where they are applying, as employment visa sponsorship is not available.

Benefits

• Base salary: $210,000–$255,000 USD annually, with final compensation determined by qualifications, skills, experience, competencies, and work location.
• Discretionary annual bonus.
• Equity opportunities.
• Comprehensive benefits package.
• Flexible working arrangements and generous time off.
• Parental and reproductive support.
• Health and medical benefits.
• Mental health and wellbeing resources.
• Financial wellness and support programs.
• Fully remote position within the United States.
• Reasonable accommodations available throughout the interview process for candidates who require them.