Workers' Compensation Claims Supervisor

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workers' Compensation Claims Supervisor based in United States.

This role provides hands-on leadership for a team of workers' compensation claims professionals, ensuring strong performance, quality, compliance, and customer <service.You> will guide day-to-day claims operations while helping adjusters navigate complex compensability, investigation, litigation, and jurisdictional matters.The position combines people leadership with technical claims expertise, coaching, performance management, and client <support.You> will partner with management on recruiting, onboarding, training, and employee development while promoting consistent claims practices.The role also provides opportunities to participate in customer reviews, presentations, and claim-specific resolution activities.Success requires sound judgment, strong communication, and the ability to maintain performance and composure in a fast-paced environment.This is a remote opportunity with occasional overnight travel and meetings as required.

Accountabilities

• Supervise and support workers' compensation claims staff in their daily operations, ensuring quality, productivity, service, and compliance objectives are consistently achieved.
• Provide technical and jurisdictional guidance on complex claims matters, including compensability, investigations, litigation, case management, and client-specific instructions.
• Monitor adherence to applicable workers' compensation laws, regulations, and mandated reporting requirements.
• Coach, train, and develop team members through ongoing guidance, performance evaluations, and targeted development initiatives.
• Partner with management on recruiting, interviewing, onboarding, and ensuring new employees develop proficiency in required procedures and responsibilities.
• Support performance management and recommend merit-based actions when appropriate and subject to required approval.
• Serve as a liaison for clients and employees by evaluating claim-specific, procedural, and special requests and recommending or executing appropriate resolutions.
• Participate in customer claim reviews, presentations, and other activities that strengthen client relationships and demonstrate claims performance.
• Promote effective claims administration, case management, and cost-containment practices across the team.
• Collaborate effectively with internal stakeholders while maintaining strong customer service and professional communication across telephone, email, and written channels.
• Maintain accurate and timely work while managing competing priorities, working independently when necessary and contributing effectively within a team environment.
• Attend meetings and travel overnight when required to support business and customer needs.
• Perform additional responsibilities as assigned.

Requirements

• Bachelor's degree or an equivalent combination of education and relevant professional experience.
• At least 5 years of claims handling experience, with demonstrated knowledge and experience in Workers' Compensation.
• Current Workers' Compensation claims license or certification, maintained throughout employment.
• State certification or licensure as an experienced claims adjuster.
• Strong understanding of workers' compensation claims administration, case management, and cost-containment practices.
• Demonstrated ability to provide technical guidance and develop team members' knowledge of claims practices.
• Strong leadership, supervisory, motivational, and people-development skills.
• Excellent written and verbal communication skills, including demonstrated public speaking ability.
• Strong customer service skills and the ability to build productive relationships with clients, employees, and internal stakeholders.
• Effective quantitative, analytical, and interpretive skills, with the ability to evaluate information and make sound decisions.
• Strong interpersonal, organizational, and time-management skills with the ability to manage multiple priorities.
• Ability to remain composed under pressure and communicate diplomatically across multiple channels.
• Computer proficiency and technical aptitude, including experience with Microsoft Office and Excel.
• Ability to work effectively both independently and collaboratively in a team-oriented environment.
• Willingness and ability to travel overnight and attend meetings when required.

Benefits

• Salary range of $73,345 – $113,247, with compensation determined by factors including location, experience, qualifications, skills, internal equity, and market conditions.
• Comprehensive benefits package for eligible full-time employees.
• Medical insurance with HDHP and pharmacy coverage.
• Dental and vision insurance.
• Health Savings Account and Flexible Spending Account options.
• Long-term disability and life insurance.
• Accident and critical illness insurance.
• Pre-paid legal insurance.
• Parking and transit FSA accounts.
• 401(k) and Roth 401(k) retirement savings options.
• Paid time off.
• Remote work arrangement.
• Opportunities for professional development and career advancement.
• Occasional travel and in-person meeting opportunities as required by the role.