Gerente de Relacionamento Pleno

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Gerente de Relacionamento Pleno based in Brazil.

This is a full-time hybrid opportunity focused on strengthening relationships with existing clients and strategic <partners.You>’ll play a key role in customer retention, contract renewals, revenue expansion, and new business referrals.The position combines account management, commercial negotiation, relationship building, and proactive identification of growth <opportunities.You>’ll work closely with clients and partners to understand their needs, resolve challenges, and deliver a responsive experience.The role offers strong visibility and the opportunity to directly influence revenue growth and long-term customer <loyalty.You>’ll join a collaborative and inclusive environment that values professional development, continuous improvement, and diverse perspectives.The position is based in Belo Horizonte and follows a hybrid working model, combining remote flexibility with regular in-person collaboration.

Accountabilities

• Develop and implement strategies focused on customer retention, account expansion, and sustainable revenue growth across existing and prospective clients.
• Manage contract negotiations and renewals, balancing commercial objectives with customer satisfaction and long-term relationship development.
• Build and maintain strong, trusted relationships with clients and partners through proactive, clear, and responsive communication.
• Identify new business opportunities within existing accounts and generate referrals to support revenue growth.
• Understand customer needs, market dynamics, and business priorities to identify opportunities for account development.
• Address customer challenges effectively, coordinating with internal stakeholders when necessary to provide timely and appropriate solutions.
• Support sales and marketing initiatives designed to increase customer engagement, retention, and expansion.
• Monitor account activity and continuously identify ways to improve the customer experience and commercial results.
• Collaborate effectively with colleagues and partners while maintaining a strong focus on performance, customer satisfaction, and continuous improvement.

Requirements

• Proven experience in account management, customer relationship management, client success, or a related commercial function, preferably within the health, life, or dental sectors.
• Demonstrated experience managing contract negotiations and renewals with a strong focus on business results and customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to establish trusted relationships with clients and partners.
• Strong problem-solving capabilities and the ability to manage multiple priorities effectively in a dynamic environment.
• Knowledge of the market and customer needs in Minas Gerais is an advantage.
• Experience developing sales or marketing strategies focused on customer retention, account expansion, or revenue growth is preferred.
• Proactive and commercially minded approach to customer engagement, relationship building, and identifying new opportunities.
• Ability to work independently while also collaborating effectively within cross-functional teams.
• Strong results orientation, accountability, and commitment to continuous improvement.
• English and/or Spanish proficiency is an asset.
• Ability to work within a hybrid model and collaborate regularly with colleagues and clients in person.

Benefits

• Full-time hybrid working model based in Belo Horizonte, Brazil.
• Flexibility to combine remote work with in-office collaboration.
• Opportunities for professional development, career growth, and continuous learning.
• Supportive leadership and opportunities to work with experienced, talented colleagues.
• Inclusive and collaborative workplace culture that values diverse perspectives and backgrounds.
• Opportunities to contribute to meaningful solutions and make an impact on clients, colleagues, and communities.
• Access to benefits and rewards designed to support employee well-being.
• Broad career opportunities within a large, global professional services environment.
• Regular opportunities to build relationships, expand commercial expertise, and develop long-term career capabilities.