Guest Experience Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Guest Experience Specialist based in Portugal.

As a Remote Guest Experience Specialist, you will help clients turn their travel ideas into memorable, personalized <experiences.You>’ll consult with travelers to understand their preferences, interests, budgets, and expectations.From there, you’ll research destinations, accommodations, activities, transportation, and other trip <essentials.You>’ll manage bookings and provide attentive support before, during, and after each journey.The role combines customer service, travel planning, sales, and relationship building in a fully remote <environment.You>’ll also have the opportunity to build your client base through networking, social media, and other online channels.With flexible scheduling, training, travel perks, and commission-based earning potential, this role offers an opportunity to build a career around your passion for travel.

Accountabilities

• Consult with clients to understand their travel goals, preferences, interests, budgets, and specific requirements.
• Research destinations, accommodations, tours, activities, transportation, and other travel services to create tailored itineraries.
• Coordinate and manage bookings across the different components of a client's trip, ensuring accuracy and alignment with their expectations.
• Deliver personalized customer support before, during, and after travel, maintaining strong client relationships throughout the journey.
• Respond to travel-related questions, changes, and unexpected issues, helping clients find effective solutions when challenges arise.
• Stay informed about travel trends, destinations, seasonal opportunities, promotions, and relevant industry developments.
• Promote travel services and generate new business through social media, networking, referrals, and other online channels.
• Manage your activities independently, maintaining organization and consistently working toward personal and business goals.

Requirements

• Strong customer-service orientation and genuine enthusiasm for helping people create memorable travel experiences.
• Must be at least 18 years old and legally authorized to work in your country.
• Excellent written and verbal communication skills, with the ability to build rapport and communicate effectively in a remote environment.
• Strong attention to detail and organizational skills, particularly when coordinating multiple trip components and client requirements.
• Self-motivated and comfortable working independently, managing your own schedule, and taking initiative.
• A sales-oriented mindset with an interest in developing client relationships and growing a customer base.
• Previous experience in travel, sales, hospitality, or customer service is beneficial but not required.
• Comfortable using digital tools, social media, and online platforms to communicate with clients and support business development.

Benefits

• Fully remote work with the flexibility to work from anywhere.
• Flexible scheduling, allowing you to organize your work around your availability and goals.
• Commission-based earning structure with attractive income potential.
• Comprehensive training and ongoing support to help you develop your travel and client-management skills.
• Access to travel discounts, exclusive offers, and industry-related perks.
• Opportunities for professional growth, personal development, and building a long-term career in the travel industry.