Host/Hostess

Pay Rate: $21.28/hr.

About Sensei

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.

Position Description

Host/Hostess position is an essential part of the food and beverage team. They are expected to greet, acknowledge and seat all guests in all food and beverage outlets. The host/hostess takes reservations, reviews the daily reservation system, and has the ability to seat guests without reservation. Communication is essential in this role to ensure seamless experience for the guests.

Responsibilities

Always offer a warm and engaging welcome to the restaurant and bar

Meet and greet guests as they arrive, offer choice of seating, escort to dining table and present menu

Maintain and coordinate communication between shifts and management

Maintain proper set-up of dining room

Review daily reservation for all shifts accordingly

Assist as needed or requested with service

Note details and make any necessary arrangements for reservations and special functions in the restaurant

Follow sustainability guidelines and practices

Perform other duties as requested by management

Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers

Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner

Teamwork - Develop and promote teamwork and cooperation among co-workers

Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company.

Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.

Other duties as assigned

Requirements

• Must be able to be on feet for entire shift and communicate with guests appropriately and effectively
• Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and evenings
• Must be able to obtain any required food handing serving certifications required by local or state agencies.

Qualifications

High School Graduate or Equivalent

• Ideal candidate will have 2-3 years serving experience in upscale establishment.
• Hotel/resort experience preferred

Traits We Value

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills and professional experiences
• Loves a good challenge
• Resourceful and adaptable
• A strong sense of curiosity
• Embraces feedback and c