Senior Associate – Regulatory Information Management

Main Responsibilities

The main responsibilities of the role include, but are not limited to, the following

RIM Execution (New Product Creation & Product Updates/Enrichment)

• Execute new product creation and product updates/enrichment in PIM, ensuring product records are accurate, complete, and processed in line with defined workflows and service expectations.
• Perform detailed checks to ensure correct linkage between product records, regulatory/technical documents, required fields, and supporting evidence.
• Apply approved process updates and regulatory trade control/documentation changes into product records as directed through defined workflows and guidance.

Documentation, Data Integrity & System Discipline

• Maintain high-quality product data and related records in PIM and connected systems, ensuring traceability, version control, and disciplined recordkeeping.
• Ensure product records are enriched with current regulatory and technical documentation, including compliance statements, specifications, technical data sheets, declarations, certificates, or attestations as applicable.
• Identify missing, outdated, inconsistent, or incomplete documentation and coordinate follow-ups through defined escalation and closure routes.

Quality Checks, Non-Conformities & Process Adherence

• Execute self-checks, peer checks, and defined quality review steps to ensure first-time-right outcomes and reduce rework.
• Support closure of non-conformities, documentation gaps, and recurring errors by correcting records, capturing learnings, and following preventive actions.
• Follow approved work instructions, checklists, naming conventions, approval steps, and evidence requirements to ensure audit-ready delivery.

Stakeholder Support & Operational Follow-Up

• Support internal stakeholders by responding to RIM-related queries, clarifying missing inputs, and coordinating with the Process Lead / Team Lead / Specialist for complex cases.
• Maintain disciplined follow-ups on pending information, open actions, and dependencies to support timely request closure.
• Document key clarifications, decisions, and assumptions where required to ensure repeatability and consistency of future execution.

Service Governance & Continuous Improvement

• Contribute to assigned workstream efforts by maintaining accurate trackers, records, and inputs for performance visibility and service governance.
• Proactively flag bottlenecks, recurring issues, documentation challenges, or process gaps to the Process Lead / Team Lead.
• Support continuous improvement by adopting updated templates, checklists, and system/process enhancements that improve quality, consistency, and execution efficiency.