Retail Store Supervisor

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow.

We are looking for a motivated and customer-focused Retail Store Supervisor to support the daily operations of our retail store. This role plays a key part in ensuring smooth store operations, delivering excellent customer service, and supporting the store team in achieving sales and operational targets.

Responsibilities

• Supervise day-to-day store operations to ensure smooth and efficient functioning.
• Lead, coach, and motivate store staff to deliver high standards of customer service.
• Support the Store Manager in achieving sales targets and key performance indicators.
• Ensure excellent customer experience by handling customer enquiries, feedback, and escalations professionally.
• Monitor store presentation, visual merchandising, and stock levels in accordance with company standards.
• Assist with inventory management, stock replenishment, and stocktaking activities.
• Enforce store policies, procedures, and operational guidelines.
• Support staff scheduling, attendance tracking, and basic administrative duties.
• Assist in training new team members and onboarding store staff.
• Ensure compliance with health, safety, and security requirements.
• Any other ad-hoc tasks as assigned by the Company.

Requirements

Diploma or equivalent qualification; retail or business-related fields are an advantage.

2–4 years of retail experience, with at least 1 year in a supervisory or team lead role preferably in the consumer electronics field.

Strong leadership and people management skills.

Customer-oriented mindset with good problem-solving abilities.

Ability to work in a fast-paced retail environment, including weekends and public holidays.

Good communication and interpersonal skills.

Basic understanding of retail operations, inventory control, and sales reporting.

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Founded in 2017, PRISM+ is the fastest-growing local consumer electronics brand selling top-notch gaming monitors and 4K TVs. Disrupting the traditional distribution market with the direct-to-consumer e-commerce business model, we have significantly reduced the exorbitant price of owning a gaming monitor/4K Smart TV to the masses. Achieving immense success in the Singapore market, such as Lazada Top Seller in Electronics (2019, 2020 and 2021), beating all big brands to it. PRISM+ has also expanded to new markets in Malaysia and Australia. PRISM+ is rapidly expanding in 2022 with new overseas expansions and product line-ups.