Assistant Service Manager/Sales GM

Job Summary : The ASM/SGM is responsible for assisting the Service Manager in day to day operations and managing the business.

Responsibilities

• As the lead technician, you will play a crucial role in ensuring the successful completion of our projects from start to finish.
• 90% of their time is billable work orders and winning new clients or leads.
• Serves as leader in the field; leading, coaching, mentoring, providing trade knowledge to our technicians
• Ability to write routine reports and correspondence
• Responsible for the training and continued development of the technical and mechanical skills of team.
• Complete assigned work orders in a timely manner and communicate work order status with Office.
• Sell and develop Preventive Maintenance programs to potential and existing customers
• Explain replacement opportunities for aging, inefficient or under-performing systems
• Conducting thorough inspections of project sites to assess the installation requirements and determine the most efficient and effective approach.
• Supervising and providing guidance to a team of installers and service technicians, ensuring adherence to safety protocols, industry standards, and company policies.
• Conducting comprehensive system testing and diagnostics to ensure proper functioning and performance of the installed systems.
• Maintaining accurate records of all installed systems, repairs, maintenance, and service calls.
• Keeping up to date with industry trends, new technologies, and best practices in HVAC installation.
• Adhering to company policies and procedures, particularly those related to safety, quality, and customer service.
• Performing any other duties as assigned by the supervisor or management.

Qualifications/Require Skills

• Read, write, understand, and carry out oral and written instructions in English.
• Ability to manually lift up to 50 pounds.
• Must possess a valid driver's license.
• Must possess EPA Recovery Certification.
• Must possess OSHA 10.
• Must be a high school or trade school graduate.
• Strong knowledge of electrical systems
• Ability to read commercial wiring schematics
• Ability to lift 50 pounds independently and use power and hand tools
• Must be mechanically inclined
• Must have passion for exceptional service
• Must be available for on-call rotation (weekend availability)

Job Type: Full-time

Pay: $90,000.00 - $125,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level

• 10 years

Schedule

• 8 hour shift
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting

• In-person

Experience

• HVAC: 8 years (Required)
• Mechanical knowledge: 8 years (Required)

License/Certification

• EPA Certification (Required)

Ability to Commute

• Waltham, MA 02451 (Required)

Ability to Relocate

• Waltham, MA 02451: Relocate before starting work (Required)

Willingness to travel

• 25% (Required)

Work Location: In person