Client Solutions Director - UK

Role purpose

The Client Solutions Director is a senior , client-facing leadership role responsible for defining and executing Prevalent AI's approach to client engagement and solution delivery for clients globally . This position leads on high-impact client initiatives, fostering long-term relationships and driving the adoption of our cutting-edge AI-powered cybersecurity platform.

The Director plays a pivotal role in shaping the company’s C lient S olutions strategy, working closely with executive leadership to develop innovative offerings that deliver measurable value, reduce cyber risk and establish Prevalent AI as a trusted partner and market leader. This role combines deep understanding of cybersecurity, strategic client management and business development, with a focus on elevating client outcomes through transformative technology. The role operates as a player-coach, combining strategic oversight with hands-on involvement across pre-sales, solutioning, and delivery.

Key accountabilities

• Define and execute the C lient S olutions approach in alignment with company goals and market opportunities, working through and with the VP Client Solutions, and contributing input to broader strategy and product direction
• Lead enterprise client and partner engagement, building trusted relationships, identifying growth and transformation opportunities , and actively supporting solution design, deal shaping, and delivery across engagements.
• Own and contribute across the full client lifecycle ; from early discovery and value articulation through to solution design, delivery oversight, and ongoing client success and expansion .
• Driv e adoption of Prevalent AI’s core products - S ecurity Data Fabric, Knowledge Graph and Exposure Management - b y shaping and tailoring solutions to client needs , ensuring measurable value through effective implementation and long-term client success
• Collaborate cross-functionally with product, sales and delivery teams to develop tailored client solutions and roadmaps, and act as the primary bridge between sales, product, delivery, and the client
• Oversee and actively contribute to complex transformation projects, supporting key decisions, resolving challenges, and ensuring successful delivery, adoption and continued client satisfaction across large-scale engagements
• Mentor and lead the Client Solutions function , cultivating a culture of innovation, technical excellence, knowledge sharing and client-centricity
• Provide strategic insights and market intelligence to the executive team, identifying trends, client needs and new market opportunities to inform business growth and solution refinement
• Serve as a trusted cybersecurity advisor, offering expert guidance on challenges, emerging technologies and industry best practices to enhance client resilience and maturity
• Lead and contribute to the creation of client-facing materials - including proposals, presentations, and solution artefacts - and help define and evolve reusable assets and playbooks over time

Skills and Experience

• Extensive experience in senior client management, strategic consulting, or enterprise solutions within the cybersecurity or SaaS technology sectors
• Proven ability to develop and execute strategic initiatives that deliver measurable business value and drive revenue growth
• Deep understanding of cybersecurity risks, products and emerging market trends, with the credibility to influence C-level stakeholders
• Demonstrated success leading large, complex client projects and negotiations, with a track record of building long-term, high-value partnerships
• Strong leadership skills, with experience mentoring and motivating teams in a high-growth environment
• Excellent strategic thinking, corporate communication and stakeholder management skills.
• Proactive, innovative mindset with the ability to anticipate industry shifts and adapt strategies accordingly
• Experience working with offshore delivery teams
• Experience operating across the full client lifecycle, including discovery, solution design, pre-sales, and delivery
• Strong solutioning capability ; able to translate client challenges into structured, deliverable solutions aligned to product capabilities
• Comfortable operating in a player-coach model within a scaling organisation , balancing strategic input with hands-on contribution

Information Security Responsibilities

We take our security responsibilities very seriously and we trust each of our team members to do their utmost to keep our business secure and safe .

• Ensure you are aware and comply with the organization’s information security policies and procedures .
• Ensure no client data is copied or downloaded to PAI system/network
• Ensure you do not access sensitive data which is not required for you to perform your job responsibilities. If in doubt, please consult with your Lead before proceeding
• Ensure you attend and comply with all Information Security trainings provided by the PAI InfoSec and People team.

Education

• Flexible, likely to have a Bachelor’s or Master’s degree