Investor Services Administrator

At HedgeServ, we’re redefining what’s possible in fund administration. With more than $700 billion in assets under administration, we partner with the world’s most forward-thinking investment managers – across private equity, private credit, endowments, hedge funds and more – to deliver seamless, tech-enabled solutions that drive performance. Our proprietary platform, enhanced by machine learning and robotic process automation, gives clients real-time insights and unmatched control over their operations. Alongside our technology, we offer award-winning service through our team-based approach -- led by a deeply experienced team of industry experts. Our solutions span the full investment lifecycle, including fund accounting, middle office, risk, compliance, tax, and investor services. We’re a future-focused company, empowering our people through a robust career development framework, clear career trajectories with structured learning paths, training, and progression plans. We invest in leadership development and in our collaborative culture, creating space for talent to grow. Our corporate values – Relationships, Support, Innovation, and Expertise – create a sense of shared purpose and belonging, and we recognize our employees sit at the core of our success. We continue to innovate and evolve through our employees, working together to achieve our shared vision and mission. HedgeServ supports employees through a variety of offerings, including remote and hybrid working arrangements, and fully paid comprehensive health and well-being benefits. We’ve been recognized as an employer of choice, earning a top 100 workplaces designation. Founded in 2008, HedgeServ has grown into a global organization with over 2,000 experts across the globe, with offices in the United States, Grand Cayman, Ireland, Poland, Bulgaria, Luxembourg, the Philippines, and Australia. We’ve earned numerous accolades, including Top Overall Administrator, along with #1 rankings for providing alternative asset services in Accounting, Technology, Client Service, Investor Services, Alternative Fund Expertise, Reporting, and Regulatory Expertise. Job Description The HedgeServ Investor Services department has an established global presence, with operations located in theCayman Islands, Ireland, Poland, and USA. Through the company’s continued growth, the team is seeking candidates to expand our operations in Poland. The team currently services a mix of private equity, hedge funds and hybrid structures. Using our proprietary technology, clients and investors experience an interactive, end to end, industry leading service. The team works with its clients and investors to introduce new technology solutions to continuously meet the demands of an ever-changing industry to support unique client structures and operating models. An Investor Services Administrator (“IS Administrator”) works as part of a team supporting the Investor Services Supervisor and Manager in the delivery of an efficient and high-quality service to our clients and their investors. Key Responsibilities: Receive and process investor transaction documents in accordance with the fund documentation requirements such as subscriptions Maintain capital activity report and distribute to client (s) on a periodic basis Complete and maintain AML requirements for all investor transactions Provide money movement notification to the client (s) and prepare wire instructions for money movements for investor activity Serve as daily client operational contact for investor servicing and maintain good relationships with clients Display excellent organizational skills to meet SLA deadlines while adhering to procedures Act as a mentor to junior staff and provide training under supervision of supervisor Develop knowledge on allocations and performance calculations Work on projects /Ad-hoc tasks as required Demonstrate team player qualities within the investor services team Our requirements: Completed bachelor’s degree in business, accounting or finance Minimum of 1 years’ experience in Finance field Fluent English skills (minimum B2) Good Excel skills Strong analytical and problem-solving skills. Strong attention to detail and well organized. Ability to work under pressure and to tight deadlines. Ability to be flexible and work effectively both within a team structure and independently. Strong interpersonal skills. Ability to positively influence team morale. Take ownership of designated tasks. We’re proud to offer a benefits package and workplace culture designed to support your health, career ambitions and life beyond work. 🏥 LuxMed Premium Package for you and your family, offering broad access to medical tests and specialist consultations, as well as greater comfort of treatment (including the Oncological Preventive Health Care Program, Freedom of Treatment program, dental and psychological care) 🛡️Life insurance and travel insurance, so you can feel safe in any situation 🎁 MyBenefit Platform – you decide how to spend your points (e.g. vouchers, cinema tickets, online shopping, cultural events, or a Multisport card that gives you access to gyms, swimming pools, fitness classes, and hundreds of sports facilities across Poland) 💬 Employee referral program – know someone who’d like to join us? A financial bonus is waiting for you! 🏠 Remote, hybrid or office-based work options 🎓 100% funding for certifications and postgraduate studies accredited by ACCA, CIMA and IOB 🧠 Technical workshops and soft skills training – we’ll provide on-the-job trainings to help you quickly gain new knowledge and skills with the support of experienced professionals 🎉 Sport and Social Club – team outings, company events, sports activities, and charity initiatives await you 💻 Support for workplace equipment, glasses, retirement savings (PPK), and programs promoting mental health and wellbeing – because your comfort and health matter to us At HedgeServ, our people are at the core of everything we do. We aspire to grow and challenge the status quo and it is our high calibre talent that drives our progress. We deliver success with the biggest clients because we have the best people working for us. We're committed to rewarding performance with competitive salary & benefits packages and ongoing learning and development opportunities. If you’d like a challenging and rewarding career, we’d love to hear from you. HedgeServ has a culture of innovation, excellence, and continuous improvement which has continued to evolve through our employees. Our corporate values create a sense of shared purpose and belonging as we work together to achieve the vision and mission of HedgeServ. We experience successful results through demonstrating the below values and behaviors which are at the core of how we communicate with employees and clients. We work in partnership with each other and our clients; collaboration is at the core of what we do. We work collaboratively, focusing on end-to-end ownership and autonomy in our processes. We share knowledge across our teams and offices to gain expert and diverse views. We develop long-term relationships through investment and commitment to our employees and clients. We communicate in personal, inviting, and authentic ways whether face-to-face or virtually. We empower and trust employees so they can realize their full potential on an individual and organizational level. We leverage our global reach for positive local impacts. We focus on employee health and well-being. We are empathetic and committed to diversity and inclusion. We listen to each other and think about what we want to say and then respond. We embrace corporate social responsibility and our ability to impact and enrichen the lives of our team, their families, our clients, and the world around us. We embrace an entrepreneurial spirit and growth mindset where change is a positive dynamic. We confidently challenge the status quo with respect and positive intent. We offer a leading-edge suite of proprietary technology applications. We rapidly adapt to current information, changing conditions, or unexpected obstacles. We act with vision, agility, and resilience. We listen to each other’s ideas and value diverse perspectives. We are the most experienced team of industry experts. We share our knowledge with each other to make us stronger; we share our knowledge with our clients to make them stronger. There is no question we can’t answer, nor any problem we can’t solve. We cultivate a productive and agile environment which allows us to anticipate our clients’ needs and consistently deliver solutions in real time. We embrace an entrepreneurial spirit while leveraging the resources of a global organization. We scale our resources to meet the requirements of our clients. We foster continuous training and professional development.