Account Manager DACH (f/m/d)

Grow with Purpose. Thrive with Trusted Shops.

At Trusted Shops, we believe in purpose-driven careers and structured excellence. As an Account Manager, you’ll take ownership of a diverse portfolio of B2B customers and help them succeed in the fast-paced world of e-commerce. Your mission is to unlock growth for your customers . Every negotiation, every upsell, every renewal strengthens partnerships and drives success – for your customers and for us.

What You'll Do

• Take ownership of a portfolio of small to mid-sized online shops (Tech Touch), managing day-to-day customer needs - a fundamental responsibility for success in this role .
• Proactively identify opportunities to improve customer performance and implement tailored expansion strategies - essential for driving measurable growth .
• Develop accounts strategically and commercially, negotiating confidently to achieve mutually beneficial outcomes - critical for business success and client satisfaction .
• Work closely with internal teams, including Sales, Legal, and Product, to ensure coordinated support and smooth execution - important for delivering a seamless customer experience .
• Collaborate with a dedicated Customer Success Manager to maximize client retention and long-term success - key to sustaining strong, trust-based relationships .