About The Role

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of an Account Executive, MidMarket at Coupa

Account Managers represent the primary point of contact from Coupa to customers after customer launch. Account Managers advise customers on strategies to maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering. In addition, AMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.

What You’ll Do

Managing relationships and monitoring customer performance
Developing customer success roadmap
Driving periodic business reviews and developing account strategy
Build out an account penetration model that encourages multi-angle access to key accounts
Align overall value messaging targeted towards the chief economic buyer in target accounts
Identifying expansion and growth opportunities within customer accounts
Conducting scheduled customer check-ins and customer success metrics workshops to ensure Coupa is adopted and optimised
Coordinating required internal resources from across Coupa to enable customer to achieve their value objectives
Sharing standard processes ideas, product information, and relevant Coupa news
Provide a consistent point of contact for customers and an advocate for the customer within Coupa

What You Will Bring to Coupa

Procure-to-Pay or Source-to-Contract domain expertise
Understanding of technology planning, implementation and impact on business with in-depth experience of Procurement software
Strong background in customer/client management
Experience in developing and maintaining executive relationships and associated influencing strategies
Project management including leading disparate, cross-functional, cross-enterprise project teams
Ability to have value-based conversation with business executives