Customer Support Specialist II

• Modelo de trabajo: On site
• Nivel de puesto: S2

Req: 2898

About the Role

Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.

What the Candidate Will Do

• Manage day-to-day aspects of booking, shipping, tracking on both import and export shipments
• Secure capacity for loads
• Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty
• Ensure correct load status in TMS, e.g., loaded, pick-up, delivery, empty, etc.
• Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary
• Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses
• Correspond with customer and carrier regarding detention information
• Communicate and gain approval for expedite shipments
• Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement

Basic Qualifications

• 1 to 2 years of logistics experience
• Experience in a system related to TMS (tracking or monitoring of shipments)
• Completed bachelor's degree
• Advanced English - Email and customer service (Sporadic)

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages over $20 billion of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com .