Commercial Sales Representative

Principal Responsibilities

• Prospects, qualifies, and generates sales within the company’s established service area.
• Calls and visits prospects to identify appropriate contacts, qualify, and drive leads through the sales pipeline.
• Respond daily to phone and email requests from new potential commercial customers and existing customers.
• Place outbound phone calls to previous customers to generate leads and new business, as well as outbound cold calls.
• Coordinate with the Sales Administration team to complete sales quotes and contracts.
• Partners with the Branch Manager and the Technical team on presenting SMART solutions.
• Maintain relationships with current customers and identify opportunities to upsell or upgrade services.
• Evaluate feedback from customers and adjust sales technique as needed.
• Meets and exceeds sales and productivity targets
• Update the lead management system for all quotes sold or unsold and forward the information to the appropriate branch.
• Complete follow-up calls and record the activity in the lead management system.
• Identifies revenue opportunities within customers' communities through communications, programs, and other activities as needed.
• Provide an excellent level of customer service to new and current customers.
• Assist the Accounting Department with collections and ensure customer payment methods are up to date as needed.
• Contribute to building a positive team environment with strong morale among team members
• Other duties as assigned.

Performance Factors

• Engaging approach to develop business opportunities.
• Ability to use pest control knowledge to sell services
• Strong time management, prioritization, and planning skills
• Gather and analyze information skillfully.
• Use reason even when dealing with emotional topics.
• Accurately diagnose the level of interest from each prospect or customer
• Speak clearly and persuasively in positive or negative situations.
• Listen and get clarification.

Requirements

• High School Diploma or equivalent, bachelor’s degree in business preferred.
• 2 years of sales or sales support role.
• Experience with direct consumer sales and pest management preferred.
• Experience maintaining information in a CRM is required; Pestpac experience preferred
• Previous experience working in a database and Windows-based computer environment
• Speaks clearly on the phone and writes routine reports and correspondence.
• Comfortable with presenting information
• Ability to explain a technical solution to a non-technical audience
• Creative problem solver.
• Ability to learn and retain a high level of pest control industry knowledge through online, field, and classroom training.