Customer Care - Short Term Contract

Aven Hospitality is an innovative technology provider powered by SynXis®, the leading global hospitality commerce and distribution platform. We empower hoteliers around the world to exceed expectations, solve daily challenges, and stay ahead of the competition.

With our comprehensive portfolio of solutions, hoteliers can manage distribution, retailing, payments, operations, and more. Providing hoteliers the tools to maximize revenue, improve operational efficiency, and deliver personalized guest experiences that drive satisfaction.

Our tools are built to seamlessly integrate with each hotelier’s unique strategy, elevating guest satisfaction and creating meaningful connections.

We are pioneering AI in hospitality technology to unlock new opportunities, drive efficiency, and personalize the guest experience. By prioritizing stability, scalability, and data-driven insights, we equip hoteliers to adapt and thrive in an ever-changing landscape, ready for whatever comes next.

Aven Hospitality is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Our team is looking for a Short-term Contractor to join us. This role plays an important first triage function in the timely and accurate support for our products. You will work closely with internal teams and customers to resolve inquiries, troubleshoot issues, and contribute to continuous improvement.

Role and Responsibilities

• Respond to routine customer inquiries regarding products under direct supervision.
• Analyze problems using limited diagnostic tools to identify specific problem areas and recommend or execute corrective actions.
• Provide solutions to customer application questions and maintain a log of recurring issues for reporting to product development.
• Follow up and escalate unresolved problems to ensure resolution.
• Collaborate with internal departments to improve customer experience.
• Recommend corrective actions and ensure timely resolution. Develop and maintain positive customer relations by delivering outstanding customer service.

Qualifications and Education Requirements

• Experience in providing customer support.
• Excellent English communication skills (oral and written).
• Strong customer service focus and problem-solving ability.
• Good computer software skills and internet capabilities.
• Ability to work independently as well as in a team environment.

**Please share English CV**

• Experience using Salesforce CRM tool
• technical support
• customer service
• customer training
• sales support

Qualifications and Education Requirements

• Minimum High School diploma, University student or graduate. Technical experience strongly desired
• Demonstrates good time management and priority setting skills
• Demonstrates effective teamwork skills
• Demonstrates ability to work under pressure and handling complexity
• Proficient English and Spanish written and oral communication skills
• Must be organized, able to multi-task and work in all areas as needed
• Proven analytical and troubleshooting skills
• Excellent customer service skills
• Travel Industry background is desired.
• Experience with travel distribution/reservation systems (Sabre, Galileo, Amadeus)
• ITIL/ XML/ SQL/ API Programming
• Experience using Salesforce CRM tool

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Aven Hospitality, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.