Pre-Sales Solutions & Bid Support

Ideal Profile

Experience & Qualifications

• Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline
• Minimum 2 years of experience in presales support, bid coordination, tender management, sales support, or technical documentation roles
• Experience working within IT services, managed services, technology, or related industries
• Experience supporting Australian or international clients and teams is highly regarded

Technical & Industry Knowledge

• Sound understanding of IT infrastructure, cloud technologies, cybersecurity, networking, and managed services
• Exposure to enterprise vendor ecosystems such as Microsoft, HPE, Fortinet, Palo Alto, Veeam, Citrix, Aruba, Trend Micro, or similar technologies
• Understanding of solution documentation, Bills of Materials (BOMs), and Scopes of Work (SOWs)

Systems & Tools

• Strong proficiency in Microsoft Word, Excel, PowerPoint, and Teams
• Experience with project coordination and planning tools is advantageous
• Exposure to bid and RFP management platforms such as RFPIO is desirable
• Experience with CRM systems such as Salesforce, Microsoft Dynamics, HubSpot, or similar platforms
• Strong document management, version control, and reporting capabilities

Communication & Personal Attributes

• Excellent written and verbal communication skills
• Strong stakeholder coordination and relationship management abilities
• High attention to detail and commitment to quality
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Self-motivated, process-driven, and comfortable working independently
• Ability to collaborate effectively within distributed and multicultural teams

Responsibilities

Presales Solutions Support

• Support Presales Solutions Consultants with the preparation of Bills of Materials (BOMs) and Scopes of Work (SOWs) for standard opportunities
• Translate customer requirements and technical input into structured solution documentation
• Maintain consistency with solution design standards, templates, and documentation frameworks
• Collaborate with Subject Matter Experts and Presales teams to validate solution accuracy
• Develop and maintain knowledge of service offerings and vendor solutions to support alignment with customer requirements

Bid & RFP Coordination

• Coordinate end-to-end tender and RFP response activities, including timelines, submissions, and stakeholder engagement
• Review bid documentation and identify submission requirements and key deliverables
• Coordinate internal resources and track required contributions from relevant stakeholders
• Manage bid schedules, meetings, deadlines, and communication activities
• Ensure tender submissions are completed accurately and submitted within required timeframes

Proposal & Documentation Development

• Prepare proposals, SOWs, BOMs, and supporting client documentation
• Edit, proofread, and quality-check tender responses and proposals
• Ensure all documentation aligns with branding, quality, and compliance standards
• Maintain proposal templates, content libraries, and bid documentation repositories

Sales & Stakeholder Coordination

• Support Sales and Account Management teams with documentation and opportunity tracking
• Assist with the progression of active opportunities through proactive follow-up and coordination
• Maintain accurate CRM records and opportunity information
• Act as a key coordination point between Sales, Presales, Business Development, Bid, Marketing, and technical teams

Process Improvement & Continuous Learning

• Maintain and improve documentation templates, workflows, and operational processes
• Identify opportunities to improve turnaround times and efficiency across presales and bid activities
• Maintain up-to-date knowledge of relevant technologies, services, and market trends
• Adhere to document management, filing, quality assurance, and version control standards

How we take care of our team

💰 Get paid in Australian Dollars 🏥 Medical insurance from day one for you + spouse (or parents if unmarried) 🩺 Generous OPD coverage from doctor visits to all your medical needs 🏡 Home office setup allowance to build your ideal workspace 🌐 Internet allowance to keep you connected 💪 Gym & wellness allowance to stay fit and balanced 🎉 Work hard, play hard – regular team events & engagement activities 🧠 Diji Assist – Mental health & counseling support when you need it 📚 We invest in you – reimbursement for industry certifications 🗣️ Open-door culture – your ideas and feedback always matter 🌍 Flexible work – home or office, wherever you do your best work 🏆 Rewards & recognition that actually recognize you 🥳 Great christmas & financial year-end parties to unwind with your loved ones