Business Operations Lead / Manager

Role Purpose

The Business Operations Lead / Manager is a critical role for a strategic professional motivated by organisational excellence and large-scale impact. This position is the primary driver of the frameworks, policies, and standards that synchronise our GTM, Finance, Revenue Operations, and Systems departments. We are looking for a high achiever who is energised by solving complex problems and creating a lasting legacy through operational clarity.

Key Responsibilities

• Project Management & Orchestration: Lead complex, large-scale projects from conception to completion, ensuring all milestones are met across multi-departmental workstreams.
• Orchestrate the Business Rhythm: Design and manage the strategic meeting structure, including Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR), ensuring the entire leadership team is aligned on key performance indicators.
• Architect Operational Policy: Proactively identify and resolve friction in cross-functional workflows by establishing official standards and performance evaluation frameworks that drive consistency.
• Cross-Functional Coordination: Facilitate high-stakes alignment conversations between GTM leaders, Finance, and Product to resolve friction points and synchronise decision-making.
• Data Strategy & Governance: Partner with Systems and Revenue Operations to ensure reporting structures provide a single, accurate source of truth for executive decision-making.

Qualifications & Requirements

• Professional Experience: 6+ years in Business Operations, Strategy, or a similar role, with deep expertise in Project Management and cross-functional coordination .
• Navigating Ambiguity : A proven ability to provide structure and clear direction in undefined environments; you are motivated by the challenge of creating order from complexity.
• Success-Oriented & Open: A high degree of operational openness and a receptivity to diverse perspectives, combined with an intense drive to achieve measurable results.
• Analytical Excellence : Strong systems-thinking abilities with a focus on creating logical, scalable structures that solve real-world business problems.
• Stakeholder Mastery: Proven ability to navigate complex organisational structures and achieve results through interpersonal skills and consensus-building.
• Languages: * English & Mandarin: Professional fluency (written and spoken) is required for all candidates.
• Cantonese: Mandatory for candidates based in Hong Kong ; considered a significant advantage for candidates in Singapore .