Verafin - Analyst - Client Support Services

As an Analyst – Client Support Services, you'll play a critical role in delivering exceptional customer experiences by ensuring data flows seamlessly from banking systems into our products. You'll work at the intersection of technical problem-solving and customer advocacy, collaborating across teams to resolve complex cases and optimize our service delivery. You'll thrive in this position if you're collaborative, detail-oriented, and analytical, with a passion for solving technical challenges that directly impact customer success. Key Responsibilities Manage and resolve customer cases by conducting in-depth technical investigations and ensuring timely resolution of software and code changes. Monitor and maintain Service Level Agreements (SLAs) for enterprise-level customers, ensuring consistent delivery excellence. Partner with cross-functional teams including Product, Engineering, and Customer Success to prioritize and escalate issues effectively. Identify data mapping deficiencies and provide actionable recommendations to improve product performance. Required Qualifications Bachelor's degree or college diploma in Computer Science, Information Technology, Business, or equivalent practical experience. Strong analytical and troubleshooting skills with the ability to manage competing priorities in a fast-paced environment. Clear communication skills with experience working across both internal teams and external stakeholders to drive outcomes. Ability to understand technical concepts related to data integration and software workflows. Preferred Qualifications Experience using Salesforce Reports and dashboards for case tracking and analysis. Background in data integration, development, or working with banking systems. Familiarity with SLA management and enterprise customer support environments. This position will be located in St. John's and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward. Join our Talent Community to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq. Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details. We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’s how we do it, together. Want a deeper look into our culture? Explore our Culture Book. We support your success through You&Q, our total rewards program that covers every dimension of life—from building wealth and growing your career to prioritizing well-being and family care. Join the Team Advancing Economic Progress for All.