Claims and Customer Service Advisor - UK Pet Insurance

Main Purpose 

Receive incoming calls to assist customers with their Pet Insurance claims and customer service queries 

Requirements and Responsibilites

• Clear verbal and written communication for customer-facing conversations
• •Working knowledge of policy servicing, billing, and claims processes
• •Proficiency with CRM and case/ticket management systems
• •Ability to guide customers through claim submission and coverage questions
• •Accuracy and attention to detail in billing and policy handling
• •Experienced across voice, email, and chat channels

Experience Required

• 18 Months Customer Service / Call Centre Experience with preference in Insurance 
• Matric