Workplace Experience Coordinator

What you will do

• Guest Services & Employee Support

• Act as the welcoming face of the company, greeting and assisting visitors, clients, and candidates.
• Deliver exceptional internal customer service, proactively identifying and addressing daily employee needs.
• Support the onboarding process for new hires, ensuring they feel welcomed and set up for success from day one.
• Coordinate internal events and seasonal office activities to foster a positive workplace community.

• Office Operations & Administration

• Manage daily office workflows, including phone redirection, calendar scheduling, and mail/package logistics.
• Maintain organized filing systems, digital records, and general documentation.
• Monitor and manage office supplies inventory, ensuring all stations are fully stocked and organized.
• Manage security card inventory, and work with building security companies as needed.
• Provide high-level administrative support for executive activities, including quarterly board member meetings.

• Facility & Vendor Management

• Handle office expenditures and manage critical office contracts (rent, utilities, and corporate services).
• Manage vendor relationships (cleaning, catering, maintenance, etc.) to ensure high service standards.
• Manage and optimize office layout, furniture, and equipment to support company growth.
• Collaborate closely with the Honda facility onsite team for seamless building operations.
• Maintain office safety, health, and compliance programs, including emergency preparedness and disaster readiness.

What we are looking for

• Experience: 5+ years of experience in workplace services, office management, facilities, or high-level administrative support within a fast-paced environment.
• Mindset: A genuine passion for hospitality, operational excellence, and creating a smooth, welcoming workplace environment.
• Skills: Strong organizational and time-management skills, with a proven ability to prioritize tasks and meet deadlines independently.
• Communication: Exceptional interpersonal skills with Business-level English and Fluent/Native Japanese (both written and spoken) to communicate effectively with diverse stakeholders.

Nice to Have

• Background in the hospitality, guest services, or airline industry.
• Bachelor’s degree or equivalent.
• Proficiency with modern workplace tools (Google Workspace, Slack, and Microsoft Office).
• Professional Certifications (Highly preferred):
• Health Supervisor License (第二種衛生管理者)
• Fire and Disaster Prevention Manager License (防火防災管理者)
• First Aid / AED / CPR Certification