IT Support Technician - Long Island

NRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators.

Responsibilities

• Job responsibilities may vary based on client needs.
• Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.
• Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.
• Set up and configure computers, peripherals, and software applications for new and existing users.
• Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.
• Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.
• Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.
• Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.
• Work closely with other IT team members on projects, upgrades, and system improvements.

Knowledge, Skills, and Abilities

Required

• Associate’s degree in information technology, Computer Science, or a related field.
• 1-3 years of experience in IT support or a related role.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.
• Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.
• Excellent communication and customer service skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work both independently and collaboratively in a team environment.

Preferred

• Relevant certifications (e.g., CompTIA A+, ITIL)

Competency Requirements

• Builds strong client relationships and delivery client centric solutions.
• Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Holds self and others accountable to meet commitments.
• Builds partnerships and works collaboratively with others to meet shared objectives.
• Gains the confidence and trust of others through honesty, integrity, and authenticity.
• Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Work Environment

The position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators.