Product Operations and Performance Lead

What you will be doing at VGS (Responsibilities)...

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Develop and maintain systems and processes to track product performance

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Partner with Product, Engineering, Client Operations, and Sales to set targets and prioritize action plans to achieve them

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Own and evolve the operating system used by Product to plan, track, and communicate work, including roadmaps, planning artifacts, and execution tracking (in close partnership with Engineering)

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Design and run lightweight operating cadences (e.g., planning cycles, product reviews, execution check-ins)

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Improve visibility into priorities, progress, and decisions across the product organization without adding unnecessary process

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Define and own the PM tool stack, evolving the tools and workflows that PMs use every day to ensure the function is operating effectively

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Identify where automation, AI/agents, and other new workflows can materially change how product ideas are surfaced and translate those ideas into adopted capabilities.

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Build systems that capture and share high-quality product work (e.g., great PRDs) and decisions across teams, helping raise the bar and accelerate learning.

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Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)

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Drive cross-functional alignment between Product, Engineering, Marketing, Sales, and Customer Success

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Facilitate roadmap planning by coordinating stakeholder inputs and maintaining transparency across the org

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Design and run Early Access Programs and alpha testing programs that validate product-market fit and surface refinement signals before broad release

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Own launch coordination end-to-end — ensuring timely, high-confidence rollouts with clear success metrics and post-launch monitoring

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Maintain cross-team roadmap visibility that keeps clients, delivery teams, and leadership aligned on what's shipping and why

What we are looking for from you (Requirements)...

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8+ years of experience in Product Operations, Program Management (within a Product organization), or a similar role

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Experience in fast-moving, product-led organizations with an emphasis on minimum necessary process

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Strong systems thinker who can design operating models that scale without adding bureaucracy

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Proven scrappy executor who takes ownership and gets things done

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Comfort operating in ambiguity and building from a blank page

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Clear, concise communicator with strong written and verbal skills

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Strong product instincts and empathy for Product Managers and cross-functional partners

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Prior payments experience and the curiosity to build a deep understanding of VGS’s products

Qualities (intangibles)

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Tenacity

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• You use spreadsheets in your personal life to track and figure things out
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• You turn in your work early and can’t understand why others wait until the last minute
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• You don’t stop until the task is finished
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Outlook

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• You see what can be improved and want to do something about it
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• You balance the “art of the possible” with “what’s going to move the needle”
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• You prefer to work the problem as a team rather than receive accolades for your solo efforts
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Temperament

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• You care deeply about a job well done
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• You are willing to share your perspective openly and respectfully
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• When a debate reaches its conclusion, you commit to the next step
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• You seek excellence in yourself and your work, and you have the discernment to know what “good” looks like across a complex ecosystem -> you accept that rates of change vary