Associate - Customer Happiness

JOB PURPOSE

• Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points
• Please note, this role is for a UAE national only

ROLES AND RESPONSIBILITIES

Support the Head of Customer Happiness to

Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers

Prepare and capturing the Customer Requirements and ensuring they are stored in CRM

Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project

Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle

Develop a list of the Pre-qualified Vendors for the delivery of the villa Project

Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design

Adherence to Customer Happiness policies and processes

Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function

QUALIFICATION AND EXPERIENCE

RELATED YEAR OF EXPERIENCE

Min of 4+ years of experience in a customer service or a related field

FIELD OF EXPERIENCE

Retail estate sector, hospitality, banking sector, Client centric, Service sector.

TECHNICAL AND INTERPERSONAL SKILLS

• Good understanding of Customer Relations and Services
• Strong knowledge of CRM
• Good understanding of the “Design and build” journey for residential Project
• Proven strategic thinker with track record of innovation
• Good conflict resolution/management skills
• Good communication and interpersonal skills

QUALIFICATION

Bachelor’s degree in Business Administration, Marketing, Finance or any related field